Dear customers

Thank you very much for your continued patronage.

Among the “T-fal” “Electric Kettle” sold at our store, Group Cebu Japan Co., Ltd., the importer and distributor, reported that in certain manufacturing lots, the power plug was damaged due to improper use of the power cord, and in some cases the product could lead to smoke or fire near the outlet when using the product.

We deeply apologize for any inconvenience to the customers who purchased the product, and we ask that customers who have such products stop using it if they have any concerns at present.

Therefore, Group Cebu Japan Co., Ltd. will replace the power plate with a power plug with a different structure free of charge. If you are interested, please contact us at the following contact point.

We intend to make every effort to ensure a more thorough management system in the future.

Thank you very much for your understanding.

September 16, 2025

Takashimaya, Central Japan Railway Co., Ltd.

Records

[Products] T-fal 28 electric kettle models, 60 products

　　　　　　　　Product Name: Please refer to the following [Information Website]

　　　　　　　　Product number: Please refer to the following [Information Website]

[Production period]　　October 2021 to July 2024 (including specific production lots)

[Import distributor]　Group Cebu Japan Co., Ltd.

[Contact information]　ＴＥＬ： 0120-153-020 (toll-free number for power supply plate replacement office)

Reception hours 9:00 am to 6:00 pm (including weekends and holidays)

[Information on this website] https://www.t-fal.co.jp/news/250916-2/