Dear Customers

Thank you very much for your continued patronage.

In the “T-fal” “Electric Kettle” sold at our store, in certain production lots, the power plug is damaged due to improper use of the power cord, and in some cases, when using the product, Group Cebu Japan Co., Ltd., the importer and distributor, reported that there was a possibility of smoke or fire near the outlet when using the product.

We deeply apologize for any inconvenience this may cause to customers who purchased the product, and we ask that customers who have the product discontinue use if they have any concerns.

Therefore, Group Cebu Japan Co., Ltd. will replace the power plate with a power plug with a different structure free of charge. If you are concerned, please contact the following inquiry window.

Our company will continue to strive for further thorough management system in the future.

Thank you very much for your understanding.

September 16, 2025

Takashimaya, Central Japan Railway Co., Ltd.

Records

[Products] T-fal Electric kettle 28 models, 60 products

　　　　　　　　Product Name: Please refer to the following [Information Website]

　　　　　　　　Product number: Please refer to the following [Information Website]

[Manufacturing period]　　October 2021 to July 2024 (including certain production lots)

[Import distributor]　Group Cebu Japan Co., Ltd.

[Contact information]　ＴＥＬ： 0120-153-020 (toll-free number for power supply plate replacement office)

Reception hours 9:00 am to 6:00 pm (including weekends and holidays)

[Information on this website] https://www.t-fal.co.jp/news/250916-2/