FAQ

  • Q

    Where is the Information Counter?

    A

    The Information Counter is on the first floor.

  • Q

    Do you validate parking?

    A

    This is available at the Information Counter on the first floor.

  • Q

    Can you hold my luggage for me?

    A

    This is available at the Service Counter on the first floor (charges apply).

  • Q

    Can you forward my luggage to my hotel or the airport?

    A

    This is available at the Service Counter on the first floor (charges apply).

  • Q

    I lost something. Where should I go?

    A

    Please come to the Service Counter on the first floor.

  • Q

    Do you have any shopping coupons?

    A

    (1) Customers presenting membership cards for overseas branches of Takashimaya at the Service Counter (1F) or the Tax Refund Counter (11F) will be offered a coupon good for 5% off purchases. (Some exceptions apply. Cash sales only.)

    (2) Ctrip members can get 2% cash back at the Service Counter (1F) or the Tax Refund Counter (11F).

  • Q

    Is there a rest area?

    A

    There are spaces to rest and relax in-between of each floor (3F to 9F).

  • Q

    Is Wi-Fi available?

    A

    Free Wi-Fi is available throughout the store.
    SSID: jr-takashimaya

  • Q

    Is there a foreign exchange machine?

    A

    There is one at the Tax Refund Counter (11F).

  • Q

    Is there a place to feed my baby or change diapers?

    A

    Our Nursing Room is available on the 8th floor. Here you can change diapers/nappies, suckle, or feed your baby.

  • Q

    Do you have strollers available?

    A

    Customers can borrow strollers from the Information Counter (1F) or the Nursing Room (8F).