FAQ
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Q
Where is the Information Counter?
AThe Information Counter is on the first floor.
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Q
Can you hold my luggage for me?
AThis is available at the Service Counter on the first floor (charges apply).
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Q
Can you forward my luggage to my hotel or the airport?
AThis is available at the Service Counter on the first floor (charges apply).
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Q
I lost something. Where should I go?
APlease come to the Service Counter on the first floor.
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Q
Do you have any shopping coupons?
A(1) Customers presenting passport at the Service Counter (1F) will be offered a coupon good for 5% off purchases. (Some exceptions apply.)
(2) Ctrip members can get 2% cash back at the Service Counter (1F).
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Q
Is there a rest area?
AThere are spaces to rest and relax in-between of each floor (3F to 9F).
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Q
Is Wi-Fi available?
AFree Wi-Fi is available throughout the store.
SSID: jr-takashimaya -
Q
Is there a foreign exchange machine?
AThere is one at the Tax Refund Counter (11F).
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Q
Is there a place to feed my baby or change diapers?
AOur Nursing Room is available on the 8th floor. Here you can change diapers/nappies, suckle, or feed your baby.
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Q
Do you have strollers available?
ACustomers can borrow strollers from the Information Counter (1F) or the Nursing Room (8F).
