Dear customers

Thank you very much for your continued support.

In order to provide services that satisfy customers, Central Japan Railway Takashimaya is working to provide services that are more satisfying by responding sincerely to customer requests.

To that end, we believe it is important to protect the human rights of each staff member working at Takashimaya, Central Japan Railway Company, and to create a safe working environment where employees can work with peace of mind.

Based on this idea, we have established the "Basic Policy on Customer Harassment of Central Japan Railway Company Takashimaya" on April 1, 2025, taking into account the fact that there are cases where the work environment is harmed due to the heartless behavior of a few customers.

１．Name: "Basic Policy on Customer Harassment of Central Japan Railway Takashimaya"

２．Items to be described: Purpose of formulation ・Definition of customer harassment ・Responding to customer harassment ・Efforts by the Company

※The full text of this policy can also be found on our website.

　[Basic Policy for Customer Harassment at Takashimaya, Central Japan Railway Company]

　https://www.jr-takashimaya.co.jp/pdf/kiyaku/customerharassment.pdf

March 19, 2025

Takashimaya, Central Japan Railway Co., Ltd.