Dear Customers

Thank you very much for your continued support.

In order to provide services that satisfy our customers, Takashimaya, Central Japan Railway Company, is responding sincerely to customer requests and working to provide more satisfying services.

To that end, we believe it is important to protect the human rights of each staff member working at Takashimaya, Central Japan Railway Company, and to create a safe work environment where employees can work with peace of mind.

Based on this idea, we have established the "Basic Policy on Customer Harassment of Central Japan Railway Company Takashimaya" and decided to implement it from April 1, 2025, taking into account the fact that there are cases where the work environment is harmed due to the unconscious behavior of a small number of customers.

１．Name: "Central Japan Railway Takashimaya Customer Harassment Policy"

２．Items to be described: Purpose of formulation ・Definition of customer harassment ・Responding to customer harassment ・Efforts by the Company

※The full text of this policy can also be viewed on our website.

　[Basic Policy for Customer Harassment of Takashimaya, Central Japan Railway Company]

　https://www.jr-takashimaya.co.jp/pdf/kiyaku/customerharassment.pdf

March 19, 2025

Takashimaya, Central Japan Railway Co., Ltd.