CONTACT Contact
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We will respond to inquiries outside of business hours on holidays and after the next business day.
Products, Events, Services, etc.
Inquiries and requests
For inquiries regarding products, events and services, please contact us by e-mail from the inquiry form below.
Thank you for using the inquiry form of JR Nagoya Takashimaya. Opinions and inquiries received will be used to further improve services.
・Personal information received from customers will be used for communication between the Company and the customer regarding questions, and will not be used for any other purpose.
・We have a few days to respond by e-mail.
・Inquiries to Takashimaya Co., Ltd., Takashimaya Online Store, Takashimaya Mail Order, Takashimaya Co., Ltd., and Takashimaya Co., Ltd. cannot be handled with this form.
・We only respond to inquiries in Japanese.
only respond to inquiries in Japanese. ![]()
・We will not be able to respond to inquiries regarding business negotiations.
・Depending on the content of your opinion and inquiry, we may check and answer the contents by telephone.
・Depending on the content, we may not be able to respond individually. Thank you for your understanding.
・Our response to customers is solely intended to respond to specific opinions and inquiries of customers who have contacted us. Without our permission, it is strictly prohibited to divert or use part or whole of the response on SNS or the Internet, or to disclose it to anyone other than the customer concerned.
・If you are looking for answers from a store that operates within our company, the company that operates the store, or related affiliated companies, or for matters that should be answered from the store where we operate, please note that we may disclose the minimum personal information necessary for responding to customers at these stores.
・If you have set the domain-specific reception to the address to receive the customer's response, please set it so that you can receive emails from @jr-takashimaya.co.jp.
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About JR Nagoya Takashimaya Card
Inquiries and requestsFor inquiries and requests regarding JR Nagoya Takashimaya Cards, please contact Card Counter on the 11th floor or contact us below.
The contact information varies depending on the card you have.
Central Japan Railway's Takashimaya Card "Gold"
0120-720-899 <Free>
(Reception hours: 9:00 a.m. to 6:00 p.m. / closed on January 1)
Takashimaya Card of Central Japan Railway
Tokyo 03-5996-1397
(Reception hours: 9:00 a.m. to 6:00 p.m. / closed on January 1)
Osaka 06-7709-8056
(Reception hours: 9:00 a.m. to 6:00 p.m. / closed on January 1)
Takashimaya Saison Card, Central Japan Railway Company
0570-064-133 (Navi Dial)
(Reception hours: 10:00 a.m. to 5:00 p.m. / closed on January 1)
Central Japan Railway Takashimaya Point Card
0120-45-1101 <Free>
(Reception hours: 10:00 am to 6:00 pm / New Year holidays)
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About Takashimaya Tomo no Kai
Inquiries and requestsFor inquiries and requests regarding Takashimaya Tomo no Kai, please contact Takashimaya Tomo No Kai Salon on the 11th floor or call us.
■11th floor Takashimaya Tomo No Kai Salon
052-566-8784
(Reception hours: 10:00 am to 8:00 pm)
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Information on completion of product delivery
You can check the status of delivery items on the dedicated system. Please proceed from the link below.