CONTACT Contact

Thank you for accessing the JR Nagoya Takashimaya website today.

Before making an inquiry, please click here.

Inquiries on holidays and outside business hours will be answered after the next business day.

FAQs

Products, events, services, etc.
Inquiries and requests

For inquiries regarding products, events, and services, please contact us by e-mail using the inquiry form below.


Thank you for using the inquiry form of JR Nagoya Takashimaya. Opinions and inquiries received will be used to further improve services.

・Personal information received from you will be used for communication between us and you regarding your questions, and will not be used for any other purpose.
We have received a few days to respond by e-mail.
・Inquiries to Takashimaya Co., Ltd., Takashimaya Online Store, Takashimaya Mail Order, and Takashimaya Co., Ltd. stores cannot be handled with this form, so please contact us.
・We only respond to inquiries in Japanese.
 only respond to inquiries in Japanese. We'll be in charge of the interview.
・We will not be able to respond to inquiries regarding business negotiations.
・Depending on the content of your comments and inquiries, we may check or respond by phone.
・Depending on the content, we may not be able to respond individually. Thank you for your understanding.
・Our sole purpose of responding to customers is to respond to specific opinions and inquiries of customers who have contacted us. Without the permission of our company, we strictly refuse to divert or use part or entire content of the response via SNS or the Internet, or disclose it to anyone other than the customer.
・If you are looking for a response from a store that operates within our company, a company that operates the store, or an affiliated company, or if you need to respond from a store that operates, please contact these stores etc. Please note that we may disclose the minimum personal information required for responding to customers, etc.
・If the domain specified reception is set to the address where the customer's response is received, please set it so that mail from @jr-takashimaya.co.jp can be received.


Inquiry Form

  • About the card of JR Nagoya Takashimaya
    Inquiries and requests

    For inquiries and requests regarding JR Nagoya Takashimaya cards, please contact the Card Counter on the 11th floor or the contact information below.

    The contact information varies depending on the card you have.

    Central Japan Railway Takashimaya Card “Gold”

    0120-720-899 <Free>

    (Reception hours: 9:00 am to 6:00 pm / January 1 Closed)

    Central Japan Railway Takashimaya Card

    Tokyo 03-5996-1397

    (Reception hours: 9:00 am to 6:00 pm / January 1 Closed)

    Osaka 06-7709-8056

    (Reception hours: 9:00 am to 6:00 pm / January 1 Closed)

    Central Japan Railway Takashimaya Saison Card

    0570-064-133 (Navi Dial)

    (Reception hours: 10:00 am to 5:00 pm / January 1 Closed)

    Central Japan Railway Takashimaya Point Card

    0120-45-1101 <Free>

    (Reception hours: 10:00 am to 6:00 pm / New Year holidays)

  • About Takashimaya Tomo no Kai
    Inquiries and requests

    For inquiries and requests regarding Takashimaya Tomo no Kai, please contact Takashimaya Tomo No Kai Salon on the 11th floor or telephone.

    ■11th floor Takashimaya Tomo No Kai Salon

    052-566-8784

    (Reception hours: 10:00 am to 8:00 pm)

  • Product Delivery Completion Information

    You can check the delivery status of the delivered products using the dedicated system. Please proceed from the link below.

    To Takashimaya Shipping Inquiry System