About the facility

• Q

  Is there a baby room (lactation room)?
  A

  On the south side of the 8th floor, a nursing room (3 private rooms and 1 common space), a diaper changing table (8 units / 2 of which are for grabbing and standing), and diaper sales (Baby room entrance cash register / 2 M size 121 yen, L size 2 sheets 165 yen), a water heater for milk preparation, a microwave oven, a chair for baby food and drinks (3 seats), and a vending machine for drinks.

  • Men are not allowed to enter the nursing room, use mobile phones, and eat and drink.
  • In order to prevent the spread of coronavirus infection, the use may be restricted.

  Shared nursing room (for 2 to 3 people)

  It is located in the women's toilet on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (for women only), and in the 8th floor powder lounge (for women only).

  Private room nursing room

  It is located in the powder lounge on the 7th floor (for women and men and women) and in the 8th floor powder lounge on the 8th floor (for women only).

  Milk preparation equipment

  It is located in the powder lounge on the 7th floor. (Joint men and women)

  Diaper Change Space (Exclusive Space)

  It is located in the women's restroom on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (shared men and women), next to the north elevator on the 8th floor, in front of the central elevator (shared men and women).

  Diaper changing space (multifunctional toilet)

  It is located in the multifunctional toilet on the 3rd, 4th, 5th, 6th, 7th and 8th floors.

  Toilet indoor diaper changing table

  It is located in the male toilet on the 3rd, 4th, 5th, 6th and 7th floors in the female toilet on the 5th and 7th floors.

  Diaper Vending Machine

  It is located in the powder lounge on the 7th floor.

• Q

  Do you have a coin locker?
  A

  On the 2nd basement floor, there is a coin locker (16 pieces) that keeps refrigerated items required for purchase at JR Nagoya Takashimaya, such as fresh and refrigerated foods, free of charge during the shopping hours of the day.

  • You need a 100 yen coin to use. (We will return it after using the coin locker)

  In addition, at the Perishable Service Counter on the 2nd basement floor, we have prepared a cooled bag (charged / 242 yen) and a cooled agent (free) for cooling when taking home refrigerated products.

  • The use of cold packers is limited to customers who shop at the fresh food store on the second basement floor.
  • For more information, please contact the sales representative.

  There is a coin locker (39) in front of the north elevator on the 2nd floor of JR Gate Tower. (7:00 a.m. to 11:00 p.m.)
  Price: Special size: 1,200 yen, special middle: 1,000 yen, large: 1,000 yen, medium: 800 yen, small: 500 yen

• Q

  Is there a vending machine where you can buy drinks?
  A

  There is a vending machine next to the north elevator on the 4th, 5th, 6th, 8th and 9th floors, in the baby room on the 8th floor, in front of the central elevator on the 1st basement floor, and on the 4th, 5th, 6th, 7th, 8th and 9th floors.

  It is located near the north elevator on the 2nd, 3rd, 4th, 7th and 8th floors, near the central elevator on the 5th floor, near the JR Nagoya Takashimaya connecting passage on the 3rd, 4th, 6th, 7th floors, and in the powder lounge on the 7th floor.

• Q

  Where's the ATM corner?
  A

  Seven Bank ATM is located in Takashimaya Service Counter on the 1st floor. (8:00 a.m. to 9:00 p.m.)
  For other ATMs, there are ATMs in JR Central Towers and JR Gate Tower.
  For more information, please refer to the following.
  https://www.towers.jp/information/atm.html

  There is a Seven Bank ATM in Rose Terrace on the 3rd floor. (10:00 am to 9:00 pm)
  For more information, please refer to the following.
  https://www.jr-tgm.com/floorguide/detail/3

• Q

  Do you have a smoking area?
  A

  It is located in the back of the women's toilet on the 5th floor north side.

  It is located next to the powder lounge on the 8th floor.

• Q

  Is there a place where I can sit down and redo my makeup?
  A

  It is located in the women's toilet on the north side of the 6th floor. You can relax and change your makeup.

  There are women's toilets on the 4th, 5th, 6th, 7th and 8th floors.

• Q

  Is there a place where I can change clothes?
  A

  There is no fitting room for changing clothes in the store. Please use the fitting board in the guest toilet on each floor.
  Men's toilet: 1st basement floor, 4, 6, 7, 8, 10, 11th floor north side 5, 7, 8, 8, 9, 10, 11th floor south side
  Women's toilets: 2 basement floor, 1 basement floor, 3-11 floors north side 3-5, 7-11 floors south side

  • A special room where you can change your purchased panty stockings on the spot is available in the women's socks section on the first floor.

  There is no fitting room for changing clothes in the store. Please use the fitting board located in the guest toilet on the 3rd to 8th floor.

• Q

  Can pets be accompanied by?
  A

  Pets are not allowed in principle.
  Small animals, such as small dogs, can enter the store in a carry bag for pets and the whole body is covered.
  However, please refrain from bringing it to restaurants, cafes on each floor, or foodstuffs.

  • Assistance dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.
• Q

  Do you have an AED?
  A

  There are installations on the 1st basement floor, the 1st floor general information center, the 3rd to 11th floor central elevator, and in front of Hatsuko Endo Beauty Studio on the 51st floor.

  There is an information counter on the 2nd floor, in front of the central elevator on the 5th and 8th floors.

• Q

  Can I take photos, videos, record and record in the store?
  A

  Except when shooting spots are set up at events, etc., please refrain from the entire building.

About lost items and lost items

• Q

  What should I do if I have forgotten or lost something?
  A

  Available at "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor.
  Forgotten items in the store (10:00 am to 9:00 pm)
  Direct TEL 052-566-8068

About Service

• Q

  Is there a discount service for parking?
  A

  There is a discount service according to the purchase price. Please show your parking ticket at the time of payment. If you can receive the service by adding multiple receipts, please come to JR Nagoya Takashimaya 1F General Information Center or Takashimaya Gate Tower Mall 2F Information Counter.
  For more information, please refer to the following.
  https://www.jr-takashimaya.co.jp/access/

• Q

  Do you rent a stroller?
  A

  Available in front of the 1st floor general information center, the 4th floor north elevator, and the 8th floor north elevator. It can be used for children from 2 months to 2 years old.
  Returns can also be made near the north elevator on the 2nd floor of Takashimaya Gate Tower Mall and near the central elevator on the 7th floor.

  There is a stroller rental / return place near the north elevator on the 2nd floor and near the central elevator on the 7th floor.

• Q

  Do you have a temporary luggage storage or courier service?
  A

  Available at "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor.

  Temporary luggage storage (10 a.m. to 9 p.m.)

  Direct TEL 052-566-8789
  Price: Uniform 1,100 yen (tax included)

  • If it fits in the specified container, we will keep multiple pieces at a flat rate.
  • Purchases on the day at JR Nagoya Takashimaya and Takashimaya Gate Tower Mall are free for up to 5 hours for more than 3,000 yen including tax.
  • What we cannot keep: Valuables, broken items, frozen, refrigerated, fresh foods, fresh flowers, dangerous goods, animals, plants, umbrellas, and other items specified in the regulations

  Delivery (8:00 am to 9:00 pm)

  Direct TEL 052-566-8789
  It's Yamato shipping fee.

  • Overseas shipping and cool flights (refrigerated only) are also available.

  Delivery of purchased products at JR Nagoya Takashimaya is available at each sales floor. If you would like to ship more than one product together, please contact the sales floor where you ordered the last one. (There are some products that cannot be delivered.)
  
  Please refer to the "Temporary Baggage Storage Rules" for the rules regarding temporary storage of luggage.

• Q

  Do you have Wi-Fi services?
  A

  We offer free Wi-Fi service throughout the building so that customers can use a comfortable Internet connection. There are places where it is difficult to connect depending on the time of day and situation. Thank you for your understanding.

• Q

  Where can I get the tax exemption service?
  A

  We accept "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor, and tax exemption counter on the 11th floor.
  After purchasing the product, please bring your receipt, passport, product, credit card (only for use) and come within the tax exemption counter business hours on the day.
  1.55% of the tax-exempt product price will be charged as a system usage fee.
  If you use an automated gate or facial recognition gate, you will not be able to apply for tax exemption without your passport.
  
  [Japanese living abroad * Those who have a return stamp for less than 6 months on their passport]
  Please show one of the following for tax exemption procedures.
  
  ※Copy or image is not allowed. Please be sure to present the original.
  Created after 6 months from the date of last entry
  ●Original copy of the family register tag (acquired at the municipality of your permanent domicile in Japan) with the lot number of your permanent domicile
  ●The original proof of residence (acquired at a foreign diplomatic mission abroad) with the lot number of your permanent residence
  In one of the above, "confirmation that you have been living abroad for more than two years".
  In addition, we will save a copy of the "original" presented.
  
  ※"Tax exemption for goods carried by residents when leaving Japan" (tax exemption for souvenirs) has been closed on April 30, 2024 (Tuesday).
  
  For more information, please contact the tax exemption counter at the Takashimaya Service Counter.
  1st floor "Takashimaya Service Counter" (10:00 am to 9:00 pm)
  Direct TEL 052-566-8772 　　　　　　　　　　

• Q

  Can I exchange foreign currency?
  A

  There is a foreign currency exchange machine next to the tax exemption counter on the 11th floor.
  (Foreign currency → Japanese yen only)

• Q

  What are the available cashless payments and point services?
  A

  ■Cashless payment
  Various credit cards and code payment "d payment", "Rakuten Pay", "PayPay", "au PAY", "Mellpay", "J-Coin Pay", "Alipay", "WeChat Pay", electronic money "QUICPay+", "TOICA", "Suica", "PASMO", "Kitaca", "manaca", "Hayakaken", "nimoca", and "SUGOCA". Of these electronic money, electronic money that can be registered on a smartphone can be used as "Apple Pay" or "Google Pay".

  ※Electronic money "TOICA", "Suica", "ICOCA", "PASMO", "manaca", "Kitaca", "Hayakaken", "nimoca" and "SUGOCA" are available at JR Nagoya Takashimaya B1F, 2F, 2F, 2F, Dot. Clip NAGOYA Clip NAGOYA, 1F North Block Dericious Court, 9F Health food, cafe, Takashimaya Gate Tower Mall, JR Nagoya Food Maison Okazaki.

  ■Point card service
  "D Points" and "Rakuten Points" are available.
  ※Takashimaya PLATINUM Debit Card, Takashimaya Card "Gold", Takashimaya Card, Takashimaya Card, Takashimaya Saison Card, etc. cannot be used in conjunction with various Takashimaya credit cards.
  ※There are some sales floors, shops, products, and payment methods that are not eligible.
  Click here for d Points here for Rakuten Points

  
• Q

  What should I do if I want to put on paper?
  A

  Please tell the sales representative at each sales floor. (There are some products that cannot be attached. Some stores of Takashimaya Gate Tower Mall may not be available. )

• Q

  Could you please brush up your congratulations bag?
  A

  We accept brushwork on various gold sealed products sold at the Auspicious gifts office in the 9th floor bridal salon.
  ※We do not accept brushing on items brought in.
  ※Reception from 10:00 am to 6:00 pm

• Q

  I'd like to talk to a specialist with expertise.
  A

  A service that values communication with customers is welcomed by each specialist. From consultation on shopping to specialized advice.

  • When consulting with a specialist, please contact us in advance with your desired date and time.

  Men's clothing fitter

  8th floor business style order
  Direct TEL 052-566-8115

  Our full-time staff with gentlemen's clothing correction technology will help you choose a suit that suits your body type and needs.

  Fitting adviser

  Women's clothing store on the 4th to 6th floor
  7th and 8th floor Men's Clothing Store
  With specialized knowledge of size and Silhouette, we advise you on the perfect styling for your customers.

  Formal specialist

  6th floor formal salon
  Direct TEL 052-566-8673

  8th Floor CaIndia Weartared Formal & Suit
  Direct TEL 052-566-8115

  We will give advice on formal dresses and ceremonial occasions.

  Bridal coordinator

  9th floor bridal salon
  Direct TEL 052-566-8768

  Bridal Club Information, marriage ritual, ceremonial hall introduction, rental clothes, Wedding Favors, etc.
  We will consult with you about your marriage preparation.

  Lingerie adviser

  4th Floor Langery & Relaxing
  Direct TEL 052-566-8277

  We provide fitting advice such as points for choosing underwear and bras.

  Watch Coordinator

  JR Nagoya Takashimaya Watch Maison 1st / 2nd floor
  TEL 052-566-8420

  A sales representative who is certified by the Japan Clock Import Association will propose a watch suitable for the customer.

  Baby consultant

  8th Floor Newborn Clothing and Supplies Store
  Direct TEL 052-566-8713

  We will consult with you about your preparation for childbirth.

  Gift Advisor

  B2F Japanese Taste Shop
  Direct TEL 052-566-8687

  Women's Western Store on the 1st floor
  Direct TEL 052-566-8310

  9th Floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates office
  Direct TEL 052-566-8780

  9th floor bridal salon
  Direct TEL 052-566-8768

  We will help you select various gifts and products of Gift.

  Customer service sales technician

  9th Floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates office
  Direct TEL 052-566-8780

  Cosmetic advisor

  Cosmetic counter on the 3rd floor cosmetic counter Direct TEL 052-566-8357
  5th floor cosmetics store "Try! Beauty"
  Direct TEL 052-566-3875

  7th floor Cosmetic Shop Directly TEL 052-566-3861

  We will propose the best item according to customer's concerns and requests.

  Jewelry Coordinator

  10th Floor Jewelry Salon
  Direct TEL 052-566-8432

  We will answer your questions about jewelry and accessories.

  Shoo Attendant

  4th floor women's shoes department
  Direct TEL 052-566-8336

  7th floor gentlemen's shoes department
  Direct TEL 052-566-8186

  Children's Shoe Store on the 8th floor
  Direct TEL 052-566-8724

  Shoo Attendant, a professional shoe selection professional, will help you choose shoes while hearing your concerns about your feet.

  Shoefitter

  4th floor women's shoes department
  Direct TEL 052-566-8336

  7th floor gentlemen's shoes department
  Direct TEL 052-566-8186

  Children's Shoe Store on the 8th floor
  Direct TEL 052-566-8724

  Considering the health of your feet, we will help you choose shoes.

  Bedding consultant

  9th Floor Bedding & Bathroom Tully
  Direct TEL 052-566-8452

  For a comfortable sleep, we will choose bedding that suits our customers.

  Pillow consultant

  9th Floor Bedding & Bathroom Tully
  Lofty makura kobou Direct TEL 052-566-8453 "Nishikawa Good Sleeping Corner" Direct TEL 052-566-8452

  For a comfortable sleep, we will use a measuring instrument to choose a pillow suitable for our customers.

  School bag Advisor

  11th floor School bag office
  Direct TEL 052-566-3815

  A sales clerk who is certified by the Japan Department Store Association will help you select your important School bag.

  Watch repair technician

  JR Nagoya Takashimaya Watch Maison 2F WATCH REPAIR CORNER
  TEL 052-566-8424

  Professional staff who have acquired the skills necessary for clock repair will be able to repair important clocks for customers.

  Eyeglass maker technician

  10th floor glasses salon
  Direct TEL 052-566-8496

  Specialized staff with solid knowledge and skills will propose optimal and comfortable glasses for our customers.

  Certified hearing aid technicians

  10th floor hearing aid salon hearing club
  Direct TEL 052-566-3853

  Professional staff with skilled knowledge and skills will provide counseling to help you choose the best hearing aid for your customers.

  Coffee Instructor (J.C.Q.A. certified)

  B2nd Floor mikiya coffee
  Direct TEL 052-566-8693

  We will answer your questions about coffee.

  Senior sommelier

  Japanese and Western liquor, 2nd basement floor
  Direct TEL 052-566-8695

  Our knowledgeable sales staff will help you choose the right wine for your meal.

  Sommelier Wine Expert

  Japanese and Western liquor, 2nd basement floor “Terroir by Enoteca”
  Direct TEL 052-569-6008

  We will answer your questions and questions about wine.

  Schvalier de Tust Flomage

  Japanese and Western liquor, 2nd basement floor
  Direct TEL 052-566-8695

  We will help you choose cheese according to your taste.

  Sake Rishushi

  Japanese and Western liquor, 2nd basement floor
  Direct TEL 052-566-8695

  We will answer your inquiries and questions about sake.

• Q

  Is there a corner for repair or renovation?
  A

  Repairs and renovations are available at the following sales floors. For details such as fees, please ask at each sales floor.

  Shikkai (Kimono care)

  11th floor Kimono Salon "KIMONO Cleaning Corner"
  ●Reception hours: 10 a.m. to 6 p.m.

  Care for cashmere, downcoat, etc.

  11th floor Kimono Salon "KIMONO Cleaning Corner"
  ●Reception hours: 10 a.m. to 6 p.m.

  Repair and renovation of accessories

  1st floor Women's Accessory "Cadensia＆Conciel"
  10th floor jewelry salon "Jewelry design&reform studio"

  Shoe repair

  4th Floor Repair Studio Yamazaki
  7th Floor Repair & Shining Yamazaki

  • For items purchased in the store, please ask each sales floor.

  Bag repair

  4th Floor Repair Studio Yamazaki

  • For items purchased in the store, please ask each sales floor.

  Clock repair

  JR Nagoya Takashimaya Watch Maison 2F WATCH REPAIR CORNER

  Clothing Repair

  6th floor SIZE KOBO

• Q

  Is there a place where I can put a name in what I bought or make an original one?
  A

  Available at the following sales floors.

  Gentleman's suit jacket coat

  7th and 8th floors Men's Clothing Store(*Purchasing items)
  ●Acceptance period / same day ~ (depending on the content) ●Price: Kanji, Hiragana, Romaji, etc.: From 770 yen

  Shirt

  8th floor Business Style Order "Shirt" (for purchase items)
  Direct TEL 052-566-8137

  ●Acceptance period / same day ~ (depending on the content)
  ●Price: Kanji, Hiragana, Romaji, etc.: From 770 yen

  Handkerchief

  1st floor Handkerchief sales floor (※Purchase items are subject to purchase and some items are excluded)
  Direct TEL 052-566-8313

  8th Floor Clothing Store(※Purchase items included, some items excluded)
  Direct TEL 052-566-8151

  ●Acceptance period / same day ~ (depending on the content)
  ●Price: Kanji, Hiragana, Romaji, etc.: From 770 yen

  Writing instruments

  11th Floor Writing Equipment Section (※Purchasing items are subject to purchase, some items are excluded)
  Direct TEL 052-566-8751

  <Imported writing instruments, SAILOR PLATINUM>
  ●Acceptance period: around 20 days ●Price: 880 yen per bottle (Kanji, Alphabet, Initial)
  

  Album

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  I'll put your baby's name and date of birth.
  ●Acceptance period: about 3 weeks~ ●Price / (1 book) 18,700 yen

  8th floor familiar
  Direct TEL 052-566-8711

  I'll put your baby's name and date of birth.
  ●Acceptance period: about 3 weeks~ ●Price / (1 book) 16,500 yen

  Original weight bear

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  We make original bears of the same weight as when the baby was born. We will put your name, date of birth, weight and height on the soles of the bear Stai.
  ●Acceptance period: 4 weeks~ ●Price / (one unit) 49,500 yen

  Marridge ring

  Women's Accessory on the 1st floor (* For purchase items)
  Direct TEL 052-566-8316

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  International Boutiques on the 2nd and 3rd floor (for purchase items)
  Direct TEL 052-566-8342

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  10th Floor Jewelry Salon (for purchase items)
  Direct TEL 052-566-8432

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  Engagement ring

  Women's Accessory on the 1st floor (* For purchase items)
  Direct TEL 052-566-8316

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  International Boutiques on the 2nd and 3rd floor (for purchase items)
  Direct TEL 052-566-8342

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  10th Floor Jewelry Salon (for purchase items)
  Direct TEL 052-566-8432

  ●Acceptance period: Minimum 2 weeks~ ※It depends on the brand.

  Lacquerware

  9th floor Kitchen & Tableware "Lacquerware" (for purchase items)
  Direct TEL 052-566-8474

  We also accept family crests in heavy boxes.
  ●Acceptance period: 3 to 4 weeks ●It depends on the price/content

  Oki Wall clock

  JR Nagoya Takashimaya Watch Maison 1st and 2nd floors (for purchase items)
  TEL 052-566-8420

  We accept letters such as your name and date.
  ●Acceptance period: 2 weeks~ ●It depends on the price/content

  Towel

  9th floor Bedding & Bath & Toilet Tully (※Purchasing items included, some excluded items)
  Direct TEL 052-566-8458

  ●Acceptance period / same day ~ ●It depends on the price/content

  • During the busy season, it may be a day.

  Tenugui

  11th floor Fabric & Craft "Kamawanu" (for purchase items)
  Direct TEL 052-566-8486

  ●Acceptance period: About 1 month for name entry, about 3 months for original tonugui ●It depends on the price/content

  • During the busy season, it may be a day.

  Furoshiki

  11th Floor Kimono Salon
  Direct TEL 052-566-8416

  ●Name acceptance period: Minimum 2 weeks~ ●It depends on the price/content. (*Applicable to purchase items)

  • There are some items that cannot be named depending on the material. For more information, please contact the sales representative.

For people with physical disabilities and elderly people

• Q

  Do you have a multipurpose toilet?
  A

  It is located on the 1st basement floor, on the north side of the 3rd, 5th to 11th floor, on the 51st floor panoramic salon.
  Baby seats, handrails and safety buzzers are also available in a large space that can be used with wheelchairs and children. On the 3rd and 8th floors, there is also a universal sheet (multifunctional sheet) in addition to the baby sheet.

  Multi-function toilet (ostomate compatible) is located in the powder lounge on the 3rd to 8th floor.

• Q

  Do you rent a wheelchair support car (walking aid car)?
  A

  Please contact the General Information Center on the 1st floor. We recommend making a reservation by phone.
  Reservations are accepted: TEL 052-566-1101 (Representative)
  We also offer support cars for elderly customers.

  Available at the Information Counter on the 2nd floor. We recommend making a reservation by phone.
  ・Wheelchair rental reservation available
  ・Support car rental reservation is not possible
  If you wish, it will be accepted at JR Nagoya Takashimaya (Department Store).
  Reservations are accepted: TEL 052-566-2202 (Representative)

• Q

  Could you help me with shopping?
  A

  We provide support for shopping for people with physical disabilities at the General Information Center on the 1st floor. We will give priority to your reservation, so please ask by phone. We may not be able to accommodate your desired date and time. Thank you for your understanding.
  TEL 052-566-1101 (Representative)

• Q

  Can assistance dogs with disabilities (guide dogs, service dogs and hearing dogs) be accompanied?
  A

  Assistance dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.

  • Pets are not allowed in principle.
    Small animals, such as small dogs, can enter the store in a carry bag for pets and the whole body is covered.
    However, please refrain from bringing it to restaurants, cafes on each floor, or foodstuffs.
• Q

  Is there a benefit if I present my disability certificate?
  A

  If a paid event is held at the 10th floor venue, the certificate of the physically handicapped, the health and welfare certificate for the mentally handicapped, the nursing certificate (protection certificate), the A-bomb survivor's health certificate, the certificate of the sick and sick, and the certificate of the recipient of specific medical expenses will be presented at the venue ticket counter on the 10th floor, and an invitation ticket will be given to you and one companion.

• Q

  Where do you sell hearing aids?
  A

  It is sold at the hearing aid salon hearing club on the 10th floor.

• Q

  Do you have parking for wheelchairs?
  A

  There is a private parking space on the 4th floor of the Towers General Parking Lot. From the 4th floor Towers General Parking Lot, you can enter the store smoothly with slopes and automatic doors.

  • The access passage on the 4th, 7th, 11th, and 12th floor has a slope.

About various cards of JR Nagoya Takashimaya

For more information, please refer to the following.
https://www.jr-takashimaya.co.jp/card/

• Q

  How can I check the number of points on my point card?
  A

  You can check the accumulated points of the Central Japan Railway Takashimaya Point Card, points you can use, expiration date, and total amount of points purchased by the Point Inquiry Machine on the 11th floor next to the General Information Center, next to the Central Escalator on the 3rd, 5th, 8th, 9th floor, and the "Point Inquiry Machine" on the 11th floor point card counter.
  In addition, you can also check the purchase receipt and on My Page (registration required).

  On the 3rd floor Rose Terrace "Point Inquiry Machine", you can check the accumulated points of the Central Japan Railway Takashimaya Point Card, the available points, the expiration date, and the total amount of purchases eligible for points.
  You can also check the purchase receipt and the Takashimaya Gate Tower Mall app.
  ※In the purchase receipt, My Page, and Takashimaya Gate Tower Mall app, you cannot check the total amount of purchases eligible for points.

About My Page

• Q

  What is My Page?
  A

  This is an Internet service for card members of JR Nagoya Takashimaya.

  If you register on My Page, we will send you great deals in the e-mail magazine "Takashimaya Tsushin". There are services only for My Page members, such as point inquiry for your card and online sales. For details, please refer to the "Information on My Page" on our website.

  • Admission fee and annual membership fee are free.
  • You need an e-mail address to register for use, and we ask you to register yourself from your PC, smartphone or tablet.
  • Please be sure to register your card in your name.
  • Please note that you cannot register with a friend's membership card, a temporary credit card, or a card issued by Takashimaya other store.
• Q

  How do I register my page?
  A

  Various cards from JR Nagoya Takashimaya are required to register My Page.

  • 

    Takashimaya Card, Central Japan Railway Company (Central Japan Railway Company)

  • 

    Takashimaya Card of Central Japan Railway Company

  • 

    Central Japan Railway Company Takashimaya Saison Card

  • 

    Takashimaya Point Card of Central Japan Railway Company

  Please register from "Click here for new registration of My Page". Please refer to the following for details.

  If you do not have a JR Nagoya Takashimaya credit card or point card, please check the "Information on Takashimaya Card and Friends" page.

  　　　　　　　　　　

  The method of new registration for "My Page" has been changed from February 28 (Wednesday).

  STEP1: Send an e-mail address for registration

  Please enter your registration e-mail address on the My Page login screen "New Member Registration" and send it.

  

  Step 2: Authentication Number

  After sending your e-mail address, you will receive an authentication number by reply e-mail from jrnt-info@jr-takashimaya.co.jp.
  Please enter the verification number in the text of the reply email.

  　　　 　　　 　　

  Please check before registering.
  [Confirmation of domain designation reception] If you are receiving domain designation (measures against spam), please register additionally with the domain that allows "@jr-takashimaya.co.jp". If you do not accept the domain, you may not receive an email.

  • We recommend a smartphone or computer for registration.

  STEP3: Card authentication

  Select the registered card and agree to the "Central Japan Railway Takashimaya Point Card" membership agreement and the "JR Nagoya Takashima Yamai Page" membership agreement.

  

  STEP4: Card registration

  If you have a point card, please enter your 13-digit card number and date of birth, and if you do not have a point card, enter your date of birth.

  ■Those who have a point card

  

  ■If you have a credit card

  

  ■Those who do not have a card (please apply for point card web membership here)

  

  STEP5:Input of Member Information and Questionnaire

  Please fill in the necessary information on the membership information input form and proceed to the next step.

  

  STEP6: My Page Registration Completed

  The confirmation screen of the input contents will be displayed, so please check the input contents and register.
  We will send you a notification e-mail to the registered e-mail address.

• Q

  What is Baby & Kids Happy Club?
  A

  This is an Internet service for My Page members who are 0 to 12 years old (elementary school students and younger) or who are planning to give birth. When you join, we will send you an e-mail with benefits to celebrate the growth of your child and grandchild, as well as fun event information.
  Baby & Kids Happy Club membership fee and annual membership fee are free.
  For details, please refer to the "Information on My Page" on our website.

• Q

  Operating environment and browsing environment
  A

  Basically, it can be used if it is a PC, smartphone or tablet connected to the Internet.
  In order to fully enjoy the JR Nagoya Takashimaya homepage, we recommend that your browser support JavaScript.

  PC

  <Browsing Environment>
  1.Supported OS
  ● Microsoft Windows 8.1, 10 or later
  ○ Mac OS X 10.13 or later

  2.Recommended browser
  ● Newest version of Windows Microsoft Edge
  ● Newest version of Windows Firefox
  ● Newest version of Windows Google Chrome
  ○ Macintosh Safari Latest Version
  ○ Macintosh Firefox latest version
  ○ Macintosh Google Chrome Latest Version

  Smartphone / Tablet

  <Browsing Environment>
  1.Supported OS
  ● Android 6.0 or later
  ○ Latest iOS Version

  2.Recommended browser
  ● Android Chrome/Firefox latest version
  ○ iPhone Safari Latest Version

  For more information, please refer to "About this site" on our website.

• Q

  I can't log in
  A

  ・If you forget your login ID (email address)

  Please fill in the necessary information from "Forgot your registered e-mail address" and complete the procedure.

  ・Forgot your password?

  Please fill in the necessary information from "Forgot your password" before proceeding.

  ・Forgot both your email address and password

  Please fill in the necessary information from "If you have changed your e-mail address" in "Forgot your password" and complete the procedure.

• Q

  I'd like to change my email address.
  A

  To change your e-mail address, please log in to My Page and proceed from "Change registration information".

• Q

  I'd like to change my password.
  A

  To change your password, please log in to My Page and use the My Page membership menu "Change Registration Information" after logging in to My Page.
  Please set the password between 6 and 20 single-byte alphanumeric characters.
  ＠(at mark) Do not use symbols such as . (Dot.), _ (underbar), - (hyphen).
  Cases such as A and a are distinguished.

• Q

  I'd like to change my registered information such as address and telephone number.
  A

  After logging in to My Page, you can change it from the My Page member limited menu "Change Registration Information". There are some parts that cannot be changed by customers themselves.

• Q

  I'd like to stop the delivery of Takashimaya Tsushin (e-mail magazine).
  A

  To stop the distribution of Takashimaya Tsushin, please log in to My Page and use the My Page member-only menu "Change registration information".

• Q

  I'd like to cancel my page.
  A

  To unsubscribe, please log in to My Page and proceed from "My Page Unsubscribe".
  If you withdraw, you will not be able to receive various services limited to My Page members.
  You can continue to use the card at the store. For withdrawal or suspension of use of card, please contact the credit card counter if you have various credit cards, and if you have a Central Japan Railway Takashimaya Point Card, please contact the point card counter.

• Q

  I don't receive an email.
  A

  It may be delivered to spam folders other than the inbox. Please check the spam folder once again.
  In addition, the e-mail may not be received due to the security settings of your device, so please check whether it is possible to receive the specified reception setting of the domain and the e-mail with the URL link before proceeding.
  [Email domain] ＠jr-takashimaya.co.jp

• Q

  It is displayed as an unexpected error.
  A

  Please contact the following address.
  TEL 052-566-1101 (Representative) (Opening hours: 10:00 am to 8:00 pm)

• Q

  I'd like to see an expired error on the card.
  A

  If you do not use the point card for 3 years, you will automatically withdraw your card, and at the same time, your My Page will also be automatically withdrawn.
  I'm sorry, but please re-enter the point card issued by JR Nagoya Takashimaya at the store or WEB and register your My Page.

  If you are registering by credit card, please contact the following counter.
  TEL 052-566-1101 (Representative) (Opening hours: 10:00 am to 8:00 pm)

• Q

  You can't register even though you have entered the correct card number.
  A

  Have you registered from JR Nagoya Takashimaya website?
  Please register from the homepage of JR Nagoya Takashimaya, which is different from the homepage of Takashimaya Co., Ltd. Please make sure that there is a description of JR in front of the logo on the homepage.
  For Internet search, please search for "JR Nagoya Takashima Yamai Page".
  If you are not able to register even though you have registered from JR Nagoya Takashimaya website, please check your credit card and check if there is a JR description in front of the logo on the top left of the card. If there is no description of JR, your card is a credit card issued by Takashimaya another store, and you cannot register it on our My Page. Thank you for your understanding.

  

• Q

  I entered the registration information incorrectly, but I cannot change it.
  A

  After logging in to My Page, you can change it from the My Page member limited menu "Change Registration Information". If you cannot change it, please contact the counter. There are some parts that cannot be changed by customers themselves.

  Contact information TEL 052-566-1101 (Representative) (Opening hours: 10:00 am to 8:00 pm)

• Q

  When will my page registration points be awarded?
  A

  Point card

  Points will be awarded within 5 days of registration.

  Credit card

  Points will be awarded around the 7th of the month following the registration date.

  Baby & Kids Happy Club

  Points will be awarded around the 21st of the month following the registration date.

• Q

  Can I register my family card on my page?
  A

  You can register. Please register the information of the customer who has a family card.

• Q

  I unsubscribed my page once and re-registered. Is there a registration gift point?
  A

  I'm sorry. Registration gift points are limited to newly registered customers.

• Q

  I had a credit card, but I also made a new credit card. How do I register my page?
  A

  If you have already registered on My Page, you can add card information. You can register up to 1 point card and up to 3 credit cards. Please register from "Point Inquiry / Registration Card Add / Delete" on My Page 。

• Q

  I can't read the two-dimensional code for new registration.
  A

  Please search for "JR Nagoya Takashima Yamai Page New Registration" in the Internet search. For more information, please refer to "How do I register my page?"