About facilities

• Q

  Do you have a baby room (nursing room)?
  A

  On the south side of the 8th floor, nursing room (3 private rooms and 1 shared space), diaper changing table (8 units / 2 units are for standing), diaper sales (baby room entrance cash register / 2 M size 121 yen, L size 2 sheets 165 yen), water heater for preparing milk, microwave oven, baby food and beverage vending machine (3 seats), drink.

  • In the nursing room, men are not allowed to enter, use mobile phones, and eat and drink.
  • In order to prevent the spread of coronavirus infection, use may be restricted.

  Shared nursing room (for 2-3 people)

  It is located in the women's toilet on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (for women only), and in the powder lounge on the 8th floor (for women only).

  Private nursing room

  It is located in the Powder Lounge on the 7th floor (for women only and men and women only), and in the Powder Lounge on the 8th floor (for women only).

  Milk cooker

  It is located in the Powder Lounge on the 7th floor. (Sexual use)

  Diaper Replacement Space (Exclusive Space)

  It is located in the women's toilet on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (common for men and women), next to the North Elevator on the 8th floor, in front of the Central Elevator (common for men and women).

  Diaper changing space (multifunctional toilet)

  It is located in the multifunctional toilet on the 3rd, 4th, 5th, 6th, 7th and 8th floors.

  Toilet indoor diaper changing table

  It is located in the men's toilet on the 3rd, 4th, 5th, 6th and 7th floors on the 5th and 7th floors.

  Diaper vending machines

  It is located in the Powder Lounge on the 7th floor.

• Q

  Do you have coin lockers?
  A

  On the second basement floor, there are 16 coin lockers (16 pieces) where you can keep refrigerated items purchased at JR Nagoya Takashimaya, such as fresh foods and refrigerated foods, free of charge during the shopping hours on the day.

  • You need a 100 yen coin to use it. (It will be returned after using the coin locker.)

  In addition, at the fresh service counter on the second basement floor, cold storage bags (paid / 242 yen) and cold storage (free) are available for cooling when taking home refrigerated products.

  • Use of cold packs is limited to customers who shop at the fresh food section on the second basement floor.
  • For more information, please contact the sales representative.

  There is a coin locker (39) in front of the north elevator on the 2nd floor of JR Gate Tower. (7:00 a.m. to 11:00 p.m.)
  Fees: Extra-sized 1,200 yen, special 1,000 yen, large 1,000 yen, medium 800 yen, small 500 yen

• Q

  Is there a vending machine where I can buy drinks?
  A

  There is a vending machine next to the north elevator on the 4th, 5th, 6th, 8th and 9th floors in the baby room on the 8th floor, in front of the central elevator on the 1st basement floor, next to the north elevator on the 4th, 5th, 6th, 7th, 8th and 9th floors.

  It is located near the north elevator on the 2nd, 3rd, 4th, 7th and 8th floors, near the central elevator on the 5th floor, near the JR Nagoya Takashimaya access passage on the 3rd, 4th, 6th, 7th and 8th floors, in the powder lounge on the 7th floor.

• Q

  Where's the ATM section?
  A

  There is an ATM of Seven Bank in the Takashimaya service counter on the first floor. (8:00 a.m. to 9:00 p.m.)
  For other ATMs, there are ATMs in JR Central Towers and JR Gate Tower.
  For details, please refer to the following.
  https://www.towers.jp/information/atm.html

  There is an ATM at Seven Bank in Rose Terrace on the 3rd floor. (10:00 a.m. to 9:00 p.m.)
  For details, please refer to the following.
  https://www.jr-tgm.com/floorguide/detail/3

• Q

  Do you have a smoking area?
  A

  It is located in the back of the women's toilet on the north side of the 5th floor.

  It's located next to the powder lounge on the 8th floor.

• Q

  Is there a place where I can sit down and fix my makeup?
  A

  It's located in the women's toilet on the north side of the 6th floor. You can relax and redo your makeup.

  It's in the women's toilet on the 4th, 5th, 6th, 7th and 8th floors.

• Q

  Is there a place where I can change clothes?
  A

  We do not have a fitting room for changing clothes in the store. Please use the fitting board in the customer toilet on each floor.
  Men's toilets: 1st basement floor, 4, 6, 7, 8, 10, 11th floor north 5, 7, 8, 9, 10, 11th floor south side
  Women's toilet: 2nd basement floor, 1st basement floor, 3-11th floor north 3-5, 7-11th floor south side

  • A special room where you can change your purchase panty stocking on the spot is available in the women's socks section on the first floor.

  We do not have a fitting room for changing clothes in the store. Please use the fitting board in the customer toilet on the 3rd to 8th floors.

• Q

  Can you bring a pet?
  A

  In principle, pets are not allowed.
  Small animals, such as small dogs, can be placed in a pet carry bag and entered with the whole body covered.
  However, please refrain from bringing it to restaurants, cafes on each floor, or grocery stores.

  • Service dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.
• Q

  Do you have an AED?
  A

  There are installations on the 1st basement floor, the 1st floor general information center, in front of the central elevator on the 3rd to 11th floors, in front of Hatsuko Endo Beauty Studio on the 51st floor.

  There is an information counter on the 2nd floor and in front of the central elevator on the 5th and 8th floors.

• Q

  Is it possible to take photos and videos in the store, record and record?
  A

  Unless there are shooting spots at events, etc., please refrain from the entire building.

About lost or lost items

• Q

  What should I do if I have lost or lost items?
  A

  Available at "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor.
  We accept lost items in the store (10:00 am to 9:00 pm)
  Direct TEL 052-566-8068

About service

• Q

  Is there a discount service for parking?
  A

  There is a discount service according to the purchase price. Please show your parking ticket at the time of payment. To receive the service by adding multiple receipts, please come to the JR Nagoya Takashimaya 1F General Information Center or the information counter on the 2nd floor of Takashimaya Gate Tower Mall.
  For details, please refer to the following.
  https://www.jr-takashimaya.co.jp/access/

• Q

  Do you have a stroller rental?
  A

  Available in front of the 1st floor general information center, in front of the 4th floor north elevator, and in front of the 8th floor north elevator. It can be used for children aged 2 months to 2 years old.
  Returns can also be made near the north elevator on the 2nd floor of Takashimaya Gate Tower Mall and near the central elevator on the 7th floor.

  There is a stroller rental / return place near the north elevator on the 2nd floor and near the central elevator on the 7th floor.

• Q

  Do you have temporary luggage storage or courier service?
  A

  Available at "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor.

  Temporary luggage storage (10:00 a.m. to 9:00 p.m.)

  Direct TEL 052-566-8789
  Fees: Flat rate 1,100 yen (tax included)

  • If it fits in the specified container, we will keep multiple pieces at a flat rate.
  • Purchases on the day at "JR Nagoya Takashimaya" and "Takashimaya Gate Tower Mall" will be free for up to 5 hours for more than 3,000 yen including tax.
  • Items that cannot be kept: Valuables, broken items, frozen / refrigerated / fresh foods, fresh flowers, dangerous goods, animals, plants, umbrellas, and other items specified in the rules

  Delivery (8:00 a.m. to 9:00 p.m.)

  Direct TEL 052-566-8789
  It's a Yamato delivery fee.

  • We also accept overseas and cool flights (refrigerated only) delivery.

  Delivery of purchased products at JR Nagoya Takashimaya is available at each sales floor. If you would like to deliver multiple products together, please contact the sales floor where you ordered last. (Some products cannot be delivered.)
  
  Please refer to the "Temporary Baggage Deposit Terms" for the terms and conditions regarding temporary custody of luggage.

• Q

  Do you have a Wi-Fi service?
  A

  We offer free Wi-Fi services throughout the building so that customers can use a comfortable Internet connection. There are places where it is difficult to connect depending on the time of day and situation. Thank you for your understanding.

• Q

  Where can I get the tax exemption service?
  A

  Available at the "Takashimaya Service Counter" on the north side of the North Block Dericious Court on the 1st floor, at the tax exemption counter on the 11th floor.
  After purchasing the product, bring your receipt, passport, product, credit card (only if you use it), and come by yourself during the tax exemption counter business hours on the day.
  1.55% of the tax-exempt product price will be charged as system usage fee.
  If you use an automated gate / face authentication gate, you will not be able to apply for tax exemption unless your passport has immigration certification.
  
  [Japanese living abroad * Those who have a return stamp on their passport for less than 6 months]
  Please present one of the following for tax exemption procedures.
  
  ※Copies and images are not allowed. Please be sure to present the original.
  Created 6 months prior to the date of last entry
  ●The original copy of the family register tag (acquired at the municipality of your permanent domicile in Japan) with the lot number of your permanent domicile.
  ●Original proof of residence (acquired at a foreign diplomatic mission abroad) with the lot number of your permanent residence
  Perform "Confirmation that you have been abroad for more than 2 years" in one of the above.
  In addition, we will save a copy of the "original" presented.
  
  ※"Tax exemption for goods to be carried by residents when leaving Japan" (souvenir exemption) has been closed on April 30, 2024 (Tuesday).
  
  For more information, please ask at the duty-free counter in the Takashimaya service counter.
  1st floor "Takashimaya Service Counter" (10:00 am to 9:00 pm)
  Direct TEL 052-566-8772 　　　　　　　　　　

• Q

  Do you accept foreign currency exchange?
  A

  There is a foreign currency exchange machine next to the duty-free counter on the 11th floor.
  (Foreign currency → Japanese yen only)

• Q

  What are available cashless payments and point services?
  A

  ■Cashless payments
  Various credit cards and code payments "d payment", "Rakuten Pay", "PayPay", "au PAY", "Mel Pay", "J-Coin Pay", "Alipay", "WeChat Pay", electronic money "QUICPay +", "TOICA", "Suica", "ICOCA", "PASMO", "Kitaca", "manaca", "Hayakaken", "SUimoca", "SUMMA" and "N". In addition, among these electronic money, electronic money that can be registered on a smartphone can be used as "Apple Pay" and "Google Pay".

  ※Electronic money "TOICA", "Suica", "ICOCA", "PASMO", "manaca", "Kitaca", "Hayakaken", "nimoca", and "SUGOCA" are available on the 1st basement floor of JR Nagoya Takashimaya B1st floor, 2nd basement floor, Operque Dot. Clip NAGOYA, 9th floor of the North Block Derisss Court, Health food Coat Court.

  ■Point card service
  "D Points" and "Rakuten Points" are available.
  ※Takashimaya PLATINUM Debit Card, Takashimaya Card Gold, Takashimaya Card, Takashimaya Card, and Takashimaya Saison Card cannot be used in conjunction with various Takashimaya credit cards.
  ※There are some sales floors, shops, products, and payment methods that are not eligible.
  Click here for d points Click here for Rakuten points

  
• Q

  What should I do if I want to put on paper?
  A

  Please tell the sales staff at each sales floor. (Some products cannot be attached. Some stores at Takashimaya Gate Tower Mall may not be available. )

• Q

  May I ask you to write a celebration bag?
  A

  We accept brushwork on a variety of gold sealed products sold at the Auspicious gifts section in the 9th floor bridal salon.
  ※We cannot accept brushing on items brought in.
  ※Reception from 10:00 am to 6:00 pm

• Q

  I'd like to talk to a specialist with expertise.
  A

  This service emphasizes communication with customers and welcomes specialists. We offer everything from shopping consultation to professional advice.

  • When consulting with a specialist, please contact us in advance for the desired date and time.

  Men's clothing fitter

  Business style order on the 8th floor
  Direct TEL 052-566-8115

  A full-time staff with men's clothing correction technology will help you choose a suit that suits your body type and wishes.

  Fitting adviser

  Women's clothing department on the 4th to 6th floors
  Men's clothing store on the 7th and 8th floor
  With our expertise in size and Silhouette, we will advise you on the perfect styling.

  Formal specialist

  6th floor formal salon
  Direct TEL 052-566-8673

  8th floor Ka Indian wear tailored formal & suit
  Direct TEL 052-566-8115

  I will give you advice on formal dresses and ceremonial occasions.

  Bridal coordinator

  9th floor bridal salon
  Direct TEL 052-566-8768

  Information on bridal clubs, introduction of marriage ritual, ceremony hall, rental clothes, Wedding Favors, etc.
  We would like to consult with you about your wedding preparations.

  Lingerie adviser

  4th floor lingerie & lilacing
  Direct TEL 052-566-8277

  We will give you advice on fitting points for choosing underwear and brassiers.

  Watch coordinator

  1st/2nd floor of JR Nagoya Takashimaya Watch Maison
  TEL 052-566-8420

  Sales floor staff certified by the Japan Clock Import Association will propose watches suitable for customers.

  Baby consultant

  Newborn clothing and supplies sales floor on the 8th floor
  Direct TEL 052-566-8713

  We would like to consult with you about the preparation for childbirth.

  Gift Advisor

  Direct TEL 052-566-8687

  Women's Western goods section on the first floor
  Direct TEL 052-566-8310

  9th floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates Branch
  Direct TEL 052-566-8780

  9th floor bridal salon
  Direct TEL 052-566-8768

  We will help you choose a variety of Gift's gifts and products.

  Customer service sales technician

  9th floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates Branch
  Direct TEL 052-566-8780

  Cosmetic advisor

  Cosmetic Counter on the 3rd floor cosmetics department Direct TEL 052-566-8357
  Cosmetic sales floor "Try! Beauty" on the 5th floor
  Direct TEL 052-566-3875

  7th floor Cosmetics Section Direct TEL 052-566-3861

  We will propose the best items according to your concerns and needs.

  Jewelry coordinator

  10th floor jewelry salon
  Direct TEL 052-566-8432

  We will answer your questions and questions about jewelry and accessories.

  Shoo attendant

  Women's shoes department on the 4th floor
  Direct TEL 052-566-8336

  7th floor men's shoes department
  Direct TEL 052-566-8186

  Children's Shoes Office on the 8th floor
  Direct TEL 052-566-8724

  Shoo Attendant, a shoe selection professional, will help you choose shoes while hearing customer concerns about your feet.

  Shoe fitter

  Women's shoes department on the 4th floor
  Direct TEL 052-566-8336

  7th floor men's shoes department
  Direct TEL 052-566-8186

  Children's Shoes Office on the 8th floor
  Direct TEL 052-566-8724

  Considering the health of your feet, we will help you choose shoes.

  Bedding Consultant

  Bedding & Bathroom Toilet Tally on the 9th floor
  Direct TEL 052-566-8452

  For comfortable sleep, we will choose the bedding that suits you.

  Pillow consultant

  Bedding & Bathroom Toilet Tally on the 9th floor
  Direct Lofty makura kobou TEL 052-566-8453 Direct TEL 052-566-8452, “Nishikawa Kyosun Corner”

  For comfortable sleep, we will use a measuring instrument to choose a pillow that suits your customer.

  School bag Advisor

  11th floor School bag Branch
  Direct TEL 052-566-3815

  A sales floor clerk who is certified by the Japan Department Store Association will help you choose your important School bag.

  Watch repair technician

  WATCH REPAIR CORNER on the 2nd floor of JR Nagoya Takashimaya Watch Maison
  TEL 052-566-8424

  Specialist staff who have acquired the skills necessary for watch repair will be able to repair your important watch.

  An eyeglass maker

  10th floor glasses salon
  Direct TEL 052-566-8496

  Specialized staff with solid knowledge and skills will propose optimum and comfortable glasses for our customers.

  Certified hearing aid technicians

  Hearing aid salon hearing club on the 10th floor
  Direct TEL 052-566-3853

  Specialized staff with skilled knowledge and skills will provide counseling and help you choose the best hearing aid for your customers.

  Coffee Instructor (J.C.Q.A. certified)

  mikiya coffee, 2nd basement floor
  Direct TEL 052-566-8693

  We will answer your questions and questions about coffee.

  Senior sommelier

  Japanese and Western liquor Branch, 2nd basement floor
  Direct TEL 052-566-8695

  With a wealth of knowledge of wine, we will help you choose the perfect wine for your cooking.

  Sommelier wine expert

  Terroir by Enoteca, Japanese and Western liquor Branch, 2nd basement floor
  Direct TEL 052-569-6008

  We will answer your questions and questions about wine.

  Shuvalier de Tast Fromage

  Japanese and Western liquor Branch, 2nd basement floor
  Direct TEL 052-566-8695

  We will help you choose cheese according to your preference.

  Sake sake brewer

  Japanese and Western liquor Branch, 2nd basement floor
  Direct TEL 052-566-8695

  We will answer your questions and questions about sake.

• Q

  Do you have a repair or renovation corner?
  A

  Repairs and renovations are available at the following sections. For details such as fees, please contact each sales office.

  Shikkai (care for kimono)

  The 11th floor Kimono Salon "KIMONO Cleaning Corner"
  ●10:00 a.m. to 6:00 p.m.

  Care for cashmere, down coat, etc.

  The 11th floor Kimono Salon "KIMONO Cleaning Corner"
  ●10:00 a.m. to 6:00 p.m.

  Repair and renovation of accessories

  Cadensia＆Conciel, women's accessories department on the first floor
  The 10th floor jewelry salon "Jewelry design&reform studio"

  Shoe repair

  4th floor repair workshop Yamazaki
  7th floor repair and shining Yamazaki

  • Please ask each sales floor for purchase items in the store.

  Bag repair

  4th floor repair workshop Yamazaki

  • Please ask each sales floor for purchase items in the store.

  Watch repair

  WATCH REPAIR CORNER on the 2nd floor of JR Nagoya Takashimaya Watch Maison

  Fixing clothes

  6th floor SIZE KOBO

• Q

  Is there a place where you can put your name on what you bought or make an original one?
  A

  Available at each of the following sections.

  Gentleman's suit jacket coat

  Men's clothing sales floor on the 7th and 8th floor (* eligible for purchase items)
  ●Acceptance period/same day ~ (depending on the content) ●Fees/Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Shirt

  8th floor Business Style Order "Wi-shirts" (* For purchased items)
  Direct TEL 052-566-8137

  ●Acceptance period/same day ~ (depending on the content)
  ●Fees/Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Handkerchief

  Handkerchief sales floor on the first floor (* Some items are eligible for purchase and some are excluded)
  Direct TEL 052-566-8313

  Clothing goods sales floor on the 8th floor (*There are some items to be purchased and some excluded items)
  Direct TEL 052-566-8151

  ●Acceptance period/same day ~ (depending on the content)
  ●Fees/Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Writing instruments

  11th floor Writing Equipment Section (* Items to be purchased and some items are excluded)
  Direct TEL 052-566-8751

  <Imported writing instrument SAILOR PLATINUM>
  ●Acceptance period: around 20 days ●Fee / 880 yen per bottle (Kanji, alphabet, initial)
  

  Album

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  I will put your baby's name and date of birth.
  ●Acceptance period: approximately 3 weeks ~ ●Fee / (1 book) 18,700 yen

  8th floor familiar
  Direct TEL 052-566-8711

  I will put your baby's name and date of birth.
  ●Acceptance period: approximately 3 weeks ~ ●Fee / (1 book) 16,500 yen

  Original weight bear

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  Makes original bear with the same weight as baby's birth. We will put your name, date of birth, weight, and height on the soles of the bear Stai.
  ●Acceptance period: 4 weeks ~ ●Fee/(1) 49,500 yen

  Marriage ring

  Women's Accessories Section on the 1st floor (for purchased items)
  Direct TEL 052-566-8316

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  International boutiques on the 2nd and 3rd floor (* For purchased items)
  Direct TEL 052-566-8342

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  Jewelry salon on the 10th floor (* eligible for purchased items)
  Direct TEL 052-566-8432

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  Engagement ring

  Women's Accessories Section on the 1st floor (for purchased items)
  Direct TEL 052-566-8316

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  International boutiques on the 2nd and 3rd floor (* For purchased items)
  Direct TEL 052-566-8342

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  Jewelry salon on the 10th floor (* eligible for purchased items)
  Direct TEL 052-566-8432

  ●Acceptance period / minimum of 2 weeks ~ ※It depends on the brand.

  Lacquerware

  9th floor kitchen and tableware "Lacquerware" (* Purchased items)
  Direct TEL 052-566-8474

  We also accept family crests in heavy boxes.
  ●Acceptance period: About 3 to 4 weeks ●Prices vary depending on the content.

  Wall clock

  1st/2nd floor of JR Nagoya Takashimaya Watch Maison (* Purchased items)
  TEL 052-566-8420

  We accept letters such as your name and date.
  ●Acceptance period: 2 weeks ~ ●Prices vary depending on the content.

  Towel

  Bedding & Bath and Toilet Tally on the 9th floor (* Items to be purchased and some excluded)
  Direct TEL 052-566-8458

  ●Accepting period/Same day~ ●Prices vary depending on the content.

  • We may have a date during the busy season.

  Tugui

  11th floor Fabric & Craft "Kamawanu" (* For purchased items)
  Direct TEL 052-566-8486

  ●Accepting period / name entry is about 1 month, original tenugui is about 3 months ~ ●Prices vary depending on the content.

  • We may have a date during the busy season.

  Furoshiki

  Kimono Salon on the 11th floor
  Direct TEL 052-566-8416

  ●Name acceptance period / minimum of 2 weeks ~ ●Prices vary depending on the content. (*Applicable to purchased items)

  • There are some items that cannot be named depending on the material. For more information, please contact the sales representative.

For people with physical disabilities and elderly people

• Q

  Do you have a multi-purpose toilet?
  A

  It is located on the 1st basement floor, north of the 3rd, 5th to 11th floors, in the panorama salon on the 51st floor.
  A large space that can be used by wheelchairs and children is fully equipped with baby seats, handrails and safety buzzers. In addition to baby seats, there is also a universal sheet (multifunctional sheet) on the 3rd and 8th floors.

  Multi-functional toilets (compatible with ostomates) are located in the powder lounge on the 3rd to 8th floors.

• Q

  Do you have a wheelchair support car (walking aid car) rented?
  A

  It is available at the General Information Center on the 1st floor. We recommend that you make a reservation by phone.
  Reservations are accepted: TEL 052-566-1101 (Representative)
  We also offer support cars for elderly customers.

  It is available at the information counter on the 2nd floor. We recommend that you make a reservation by phone.
  ・Wheelchair rental reservation is possible
  ・Support car rental reservation is not possible
  If you wish, it will be accepted at JR Nagoya Takashimaya (department store).
  Reservations are accepted: TEL 052-566-2202 (Representative)

• Q

  Could you help me with shopping?
  A

  At the General Information Center on the 1st floor, we provide support for shopping for physically handicapped customers. We will give priority to reservations, so please contact us by phone. We may not be able to meet your desired date and time. Thank you for your understanding.
  TEL 052-566-1101 (Representative)

• Q

  Can assistive dogs for the disabled (guide dogs, service dogs and hearing dogs) be accompanied?
  A

  Service dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.

  • In principle, pets are not allowed to be brought in.
    Small animals, such as small dogs, can be placed in a pet carry bag and entered with the whole body covered.
    However, please refrain from bringing it to restaurants, cafes on each floor, or grocery stores.
• Q

  Do you have any benefits to present your disability certificate?
  A

  If a paid event is held at the 10th floor venue, the certificate of the physically handicapped, the health and welfare certificate for the mentally handicapped, the nursing certificate (protection certificate), the certificate of the A-bomb survivor's health certificate, the certificate of the sick and ill, and the certificate of recipient of specific medical expenses will be given to the person and one accompanying person.

• Q

  Where do you sell hearing aids?
  A

  It is sold at the hearing aid salon hearing club on the 10th floor.

• Q

  Do you have a wheelchair-only parking?
  A

  There is a private parking space on the 4th floor of the Towers General Parking Lot. From the 4th floor Towers general parking lot, you can enter the store smoothly with slopes and automatic doors.

  • The access passage on the 4th, 7th, 11th and 12th floors has a slope.

About various cards of JR Nagoya Takashimaya

For more information, please refer to the following link.
https://www.jr-takashimaya.co.jp/card/

• Q

  How can I check the number of points on the point card?
  A

  Next to the General Information Center on the 1st floor, next to the central escalator on the 3rd, 5th, 8th and 9th floors, and at the "Point Inquiry Machine" in the 11th floor point card counter, you can check the accumulated points of the Central Japan Railway Takashimaya point card, the available points, the expiration date, and the total amount of points purchased.
  You can also check it on the purchase receipt and on My Page (registration required).

  On the 3rd floor Rose Terrace "Point Inquiry Machine", you can check the cumulative points of the Central Japan Railway Takashimaya Point Card, the available points, the expiration date, and the total amount of purchases eligible for points.
  You can also check the purchase receipt and the Takashimaya Gate Tower Mall app.
  ※In the Purchase Receipt, My Page, and Takashimaya Gate Tower Mall app, the total amount of purchases eligible for points cannot be confirmed.

About My Page

• Q

  What is My Page?
  A

  This is an Internet service for card members of JR Nagoya Takashimaya.

  If you register on My Page, you will receive advantageous information in the e-mail magazine "Takashimaya Tsushin". There is a service only for My Page members, such as point inquiry of your card and online sales. For more information, please refer to "Information on My Pages" on our website.

  • Admission fee and annual membership fee are free.
  • An e-mail address is required to register for use, and we ask you to register yourself from a PC, smartphone, or tablet.
  • Please be sure to register your card with your name.
  • Please note that you cannot register with a friend's association membership card, a temporary credit card, or a card issued by Takashimaya other stores.
• Q

  How can I register my page?
  A

  To register My Page, you will need various cards from JR Nagoya Takashimaya.

  • 

    Central Japan Railway Takashimaya Card “Gold”

  • 

    Central Japan Railway Takashimaya Card

  • 

    Central Japan Railway Takashimaya Saison Card

  • 

    Central Japan Railway Takashimaya Point Card

  Please register from "Click here for new registration of My Page". Please refer to the following for details.

  If you do not have a JR Nagoya Takashimaya credit card or point card, please check the "Information on Takashimaya Card / Friends" page.

  　　　　　　　　　　

  The method of new registration for "My Page" has been changed from February 28 (Wednesday).

  STEP1: Sending the registration email address

  Enter the registration e-mail address in the My Page login screen "New Member Registration" and send it.

  

  STEP2: Authentication Number

  After sending your e-mail address, you will receive an authentication number by reply e-mail from jrnt-info@jr-takashimaya.co.jp.
  Enter the authentication number in the body of the reply email.

  　　　 　　　 　　

  Please check before registering.
  [Confirmation of receiving specified domain] If you are receiving domain designation (prevention of spam mail), please register additionally with the domain that allows "@jr-takashimaya.co.jp". If you do not accept the domain, you may not receive an email.

  • Smartphones and PCs are recommended for registration.

  STEP3: Card Authentication

  Select the registered card and agree to the "Central Japan Railway Takashimaya Point Card" membership agreement and the "JR Nagoya Takashima Yamai Page" membership agreement.

  

  STEP4: Card registration

  If you have a loyalty card, enter your 13-digit card number and date of birth, and if you do not have a loyalty card, enter your date of birth.

  ■Those who have a point card

  

  ■Those who have a credit card

  

  ■Those who do not have a card (Click here to apply for point card Web membership)

  

  STEP5: Entering Member Information and Questionnaires

  Please fill in the necessary information on the membership information input form and proceed to the next step.

  

  STEP6: Complete registration of My Page

  A confirmation screen for the input contents is displayed, so please check the input contents and register.
  We will send an e-mail to the registered e-mail address to confirm the registration completion.

• Q

  What is the Baby & Kids Happy Club?
  A

  This is an Internet service for My Page members who are 0-12 years old (elementary school students and younger), or who are planning to give birth. When you join, we will send you fun event information by e-mail, including benefits to celebrate the growth of your child and grandchild.
  Admission fee and annual membership fee for Baby & Kids Happy Club are free.
  For more information, please refer to the "Information on My Pages" on our website.

• Q

  Operating environment and browsing environment
  A

  Basically, it can be used with PCs, smartphones, and tablets connected to the Internet.
  We recommend that your browser support JavaScript so that you can fully enjoy the JR Nagoya Takashimaya homepage.

  PC

  <Browsing Environment>
  1.Supported OS
  ● Microsoft Windows 8.1, 10 or later
  ○ Mac OS X 10.13 or later

  2.Recommended browser
  ● The latest version of Windows Microsoft Edge
  ● The latest version of Windows Firefox
  ● The latest version of Windows Google Chrome
  ○ Macintosh Safari latest version
  ○ The latest version of Macintosh Firefox
  ○ The latest version of Macintosh Google Chrome

  Smartphone/tablet

  <Browsing Environment>
  1.Supported OS
  ● Android 6.0 or later
  ○ The latest version of iOS

  2.Recommended browser
  ● The latest version of Android Chrome/Firefox
  ○ iPhone Safari latest version

  For more information, please see "About this site" on our website.

• Q

  I can't log in.
  A

  ・If you forget your login ID (email address)

  Please fill in the necessary information from "If you have forgotten your registered e-mail address" and complete the procedure.

  ・Forgot your password?

  Please fill in the necessary information from "If you have forgotten your password" before proceeding.

  ・If you forget both your email address and password

  Please fill in the necessary information from "People whose e-mail address has been changed" in "People who have forgotten password" and complete the procedure.

• Q

  I'd like to change my email address.
  A

  To change your e-mail address, log in to My Page and follow "Change Registration Information".

• Q

  I'd like to change my password.
  A

  To change your password, please log in to My Page and use the My Page member-only menu "Change Registration Information".
  Please set the password within 6 to 20 single-byte alphanumeric characters.
  ＠(at mark) Do not use symbols such as ... (Dot.), _ (underbar), or - (hyphen).
  Cases such as A and a are distinguished.

• Q

  I'd like to change my registration information such as address and telephone number.
  A

  After logging in to My Page, you can change it from the My Page member-only menu "Change Registration Information". There are some parts that cannot be changed by the customer themselves.

• Q

  I'd like to stop the delivery of Takashimaya Tsushin (e-mail magazine).
  A

  To stop the distribution of Takashimaya Tsushin, please log in to My Page and use the My Page member-only menu "Change registration information".

• Q

  I'd like to withdraw from my page.
  A

  To unsubscribe, please log in to My Page and follow "My Page Unsubscribe".
  If you unsubscribe, you will not be able to receive various services limited to My Page members.
  You can continue to use the card at the store. For withdrawal or suspension of use of the card, please contact the credit card counter if you have various credit cards, or contact the point card counter if you have a Central Japan Railway Takashimaya point card.

• Q

  I don't receive the email.
  A

  It may have arrived in spam folders other than the receiving box. Please check the spam folder again.
  In addition, e-mails may not be delivered due to the security settings of your terminal, so please check if you can receive specified reception settings for the domain and receive e-mails with URL links before proceeding.
  [Mail domain] ＠jr-takashimaya.co.jp

• Q

  An unexpected error is displayed.
  A

  Please contact the following office.
  TEL 052-566-1101 (representative) (business hours: 10:00 am to 8:00 pm)

• Q

  I see an error that the card has expired.
  A

  If you do not use the point card for 3 years, you will be automatically withdrawn, and at the same time, My Page will also be automatically withdrawn.
  I'm sorry, but please re-enter the loyalty card issued by JR Nagoya Takashimaya at the store or on the WEB and register your My Page.

  If you are registered by credit card, please contact the following office.
  TEL 052-566-1101 (representative) (business hours: 10:00 am to 8:00 pm)

• Q

  You can't register even though you have entered the correct card number.
  A

  Have you registered from the website of JR Nagoya Takashimaya?
  Please register from the homepage of "JR Nagoya Takashimaya" which is different from the homepage of Takashimaya Co., Ltd. Please make sure that there is a JR description in front of the logo on the website.
  To search on the Internet, please search for "JR Nagoya Takashima Yamai Page".
  If you are unable to register even though you have registered from the JR Nagoya Takashimaya website, please check your credit card and make sure that there is JR in front of the logo on the top left of the card . If you do not have JR listed, your card is a credit card issued by Takashimaya another store and you will not be able to register on our My Page. Thank you for your understanding.

  

• Q

  I entered the registration information incorrectly, but I can't change it.
  A

  After logging in to My Page, you can change it from the My Page member-only menu "Change Registration Information". If you are unable to make any changes, please contact us. There are some parts that cannot be changed by the customer themselves.

  Contact information TEL 052-566-1101 (representative) (business hours: 10:00 am to 8:00 pm)

• Q

  When will my page registration points be granted?
  A

  Point card

  Points will be awarded within 5 days of registration.

  Credit card

  Points will be awarded around the 7th of the month following the registration date.

  Baby & Kids Happy Club

  Points will be awarded around the 21st of the month following the registration date.

• Q

  Can I register my family card on my page?
  A

  You can register. Please register the information of the customer who has a family card.

• Q

  I unsubscribed my page once and re-registered. Will there be a registration gift point?
  A

  I'm sorry. Registration gift points are limited to newly registered customers.

• Q

  I had a point card, but I also made a new credit card. How do I register my page?
  A

  If you have already registered on My Page, you can add card information. You can register up to 1 point card and up to 3 credit cards. Please register from "Point Inquiry / Add / Remove Registration Card" on My Page. 。

• Q

  I can't read the 2D code for new registration.
  A

  Please search on the Internet for "JR Nagoya Takashima Yamai Page New Registration". For more information, please refer to "How to register My Page?"