About facilities

• Q

  Do you have a baby room?
  A

  On the south side of the 8th floor, a nursing room (3 private rooms and 1 shared space), a diaper changing table (8 units / 2 of which are for grabbing), diaper sales (baby room entrance cash register / 2 M size 121 yen, L size 2 sheets 165 yen), a water heater for milk preparation, microwave oven, baby food and drinks (3 seats), a vending machine for drinks, etc.

  • In the nursing room, men are not allowed to enter the room, use mobile phones, and eat and drink.
  • In order to prevent the spread of coronavirus infection, the use may be restricted.

  Shared nursing room (for 2-3 people)

  It is located in the women's toilet on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (for women only), and in the powder lounge on the 8th floor (for women only).

  Private room nursing room

  It is located in the powder lounge on the 7th floor (for women only and for men and women), and in the powder lounge on the 8th floor (for women only).

  Milk preparation equipment

  Located in the powder lounge on the 7th floor. (Same as men and women)

  Diaper exchange space (dedicated space)

  It is located in the women's toilet on the 3rd, 4th and 6th floors, in the powder lounge on the 7th floor (for men and women), next to the north elevator on the 8th floor, in front of the central elevator (for men and women).

  Diaper changing space (multi-function toilet)

  It is located in the multifunctional toilet on the 3rd, 4th, 5th, 6th, 7th and 8th floors.

  Toilet room diaper changing table

  Located in the male toilet on the 3rd, 4th, 5th, 6th and 7th floors in the female toilet on the 5th and 7th floors.

  Diaper Vending Machine

  Located in the powder lounge on the 7th floor.

• Q

  Do you have coin lockers?
  A

  On the second basement floor, there is a coin locker (16 pieces) that keeps refrigerated items purchased at JR Nagoya Takashimaya, such as fresh food and refrigerated foods, free of charge during the shopping hours of the day.

  • A 100 yen coin is required for use. (We will return it after using the coin locker)

  In addition, at the fresh service counter on the 2nd basement floor, we have a cooled bag (charged / 242 yen) and a cooled agent (free) for cooling when taking home refrigerated products.

  • The use of cold packs is limited to customers who shop at the fresh food section on the second basement floor.
  • For more information, please contact the sales clerk.

  There is a coin locker (39 pieces) in front of the north elevator on the 2nd floor of JR Gate Tower. (7:00 a.m. to 11:00 p.m.)
  Price: Extra-large 1,200 yen, Extra-chu 1,000 yen, Large 1,000 yen, Medium 800 yen, Small 500 yen

• Q

  Is there a vending machine where you can buy drinks?
  A

  There are vending machines next to Rose Patio on the 5th, 6th, 8th and 9th floors, in the baby room on the 8th floor, in front of the central elevator on the 1st basement floor, and on the 4th, 5th, 6th, 7th, 8th and 9th floors north elevator.

  Located near the north elevator on the 2nd, 3rd, 4th, 7th and 8th floors, near the central elevator on the 5th floor, near the JR Nagoya Takashimaya connecting passage on the 3rd, 4th, 6th and 8th floors, and in the powder lounge on the 7th floor.

• Q

  Where is the ATM corner?
  A

  There is a Seven Bank ATM in Takashimaya Service Counter on the 1st floor. (8:00 a.m. to 9:00 p.m.)
  For other ATMs, there are ATMs in JR Central Towers and JR Gate Towers.
  For more information, please see the following.
  https://www.towers.jp/information/atm.html

  There is a Seven Bank ATM in Rose Terrace on the 3rd floor. (10:00 a.m. to 9:00 p.m.)
  For more information, please see the following.
  https://www.jr-tgm.com/floorguide/detail/3

• Q

  Is there a smoking area?
  A

  It is located in the back of the women's toilet on the 5th floor north side.

  It is located next to the powder lounge on the 8th floor.

• Q

  Is there a place where I can sit down and fix my makeup?
  A

  It is located in the women's toilet on the north side of the 6th floor. You can relax and make-up again.

  It is in the women's toilet on the 4th, 5th, 6th, 7th and 8th floors.

• Q

  Is there a place where I can change clothes?
  A

  There is no fitting room for changing clothes in the store. Please use the fitting board located in the guest toilet on each floor.
  Men's toilet: 1st basement floor, 4, 6, 7, 8, 10, 11th floor north side 5, 7, 8, 9, 10, 11th floor south side
  Women's toilet: 2nd basement floor, 1st basement floor, 3-11th floor north side 3-5, 7-11th floor south side

  • A special room where you can change your purchased panty stocking on the spot is available in the women's socks section on the first floor.

  There is no fitting room for changing clothes in the store. Please use the fitting board located in the guest toilet on the 3rd to 8th floors.

• Q

  Can pets be accompanied?
  A

  Pets are not allowed in principle.
  Small animals, including small dogs, can be placed in a carry bag for pets and the whole body is covered.
  However, please refrain from bringing it to restaurants, cafes on each floor, or food store.

  • Assistance dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.
• Q

  Do you have an AED?
  A

  There are installations on the 1st basement floor, the General Information Center on the 1st floor, in front of the central elevator on the 3rd to 11th floor, in front of the Hatsuko Endo Beauty Studio on the 51st floor.

  There is an installation in front of the information counter on the 2nd floor and the central elevator on the 5th and 8th floors.

• Q

  Can I take photos, videos, and record in the store?
  A

  Except when shooting spots are set up at events, etc., please refrain from the whole building.

About lost items and lost items

• Q

  What should I do if I have lost something or lost?
  A

  We accept at "Takashimaya Service Counter" on the north side of the North Block Delicious Court on the first floor.
  Reservations for lost items in the store (10:00 am to 9:00 pm)
  Direct TEL 052-566-8068

About Services

• Q

  Is there a discount service for parking?
  A

  There is a discount service according to the purchase price. Please show your parking ticket at the time of payment. To receive services by adding multiple receipts, please come to JR Nagoya Takashimaya 1F General Information Center or Takashimaya Gate Tower Mall 2F Information Counter.
  For more information, please see the following.
  https://www.jr-takashimaya.co.jp/access/

• Q

  Do you have a baby stroller loan?
  A

  We are available at the General Information Center on the 1st floor, in front of the north elevator on the 4th floor, and in front of the north elevator on the 8th floor. It can be used for children aged 2 months to 2 years old.
  You can also return it near the north elevator on the 2nd floor of Takashimaya Gate Tower Mall and near the central elevator on the 7th floor.

  There is a stroller rental / return place near the north elevator on the 2nd floor and near the central elevator on the 7th floor.

• Q

  Do you have temporary luggage storage or courier service?
  A

  We accept at "Takashimaya Service Counter" on the north side of the North Block Delicious Court on the first floor.

  Temporary storage of luggage (10:00 am to 9:00 pm)

  Direct TEL 052-566-8789
  Price: Flat 1,100 yen (tax included)

  • If it fits in the prescribed container, we will keep multiple pieces at a uniform price.
  • Purchases on the day at JR Nagoya Takashimaya and Takashimaya Gate Tower Mall are free for up to 5 hours for more than 3,000 yen including tax.
  • What I can't keep: Valuables, broken items, frozen / refrigerated / fresh food, fresh flowers, dangerous goods, animals, plants, umbrellas, and other items specified in the regulations

  Delivery (8:00 am to 9:00 pm)

  Direct TEL 052-566-8789
  It will be Yamato shipping fee.

  • We also accept overseas shipping and cool flights (refrigerated only) delivery.

  Delivery of purchased products at JR Nagoya Takashimaya is available at each sales floor. If you would like to ship more than one product together, please contact the sales floor where you would like to place your order. (There are some products that cannot be delivered.)
  
  Please refer to the "Temporary Baggage Storage Terms" for the rules regarding temporary storage of luggage.

• Q

  Do you have Wi-Fi services?
  A

  We offer free Wi-Fi service throughout the building so that customers can use a comfortable Internet connection. There are places where it is difficult to connect depending on the time of day and situation. Thank you for your understanding.

• Q

  Where can I get the tax exemption service?
  A

  We accept at the Takashimaya Service Counter on the north side of the North Block Delicious Court on the 1st floor and tax-free counter on the 11th floor.
  After purchasing the product, please bring your receipt, passport, product, credit card (only if you use it), and please come within the duty-free counter business hours of the day.
  1.55% of the tax-exempt product price will be charged as a system usage fee.
  If you use an automated gate or facial recognition gate, you will not be able to apply for tax exemption unless your passport has immigration certification.
  
  【Japanese living abroad ※Persons with a return stamp for less than 6 months on their passport】
  Please show one of the following for tax exemption procedures.
  
  ※Copy and images are not allowed. Please be sure to present the original.
  Created on or after 6 months from the date of last entry
  ●Original copy of the tag of the family register (acquired at the municipality of the domicile in Japan) with the lot number of the permanent domicile
  ●The original proof of residence (acquired at a foreign diplomatic mission abroad) with the lot number of your permanent residence
  In one of the above, perform "confirmation that you have been living abroad for more than two years".
  In addition, a copy of the "original" presented will be preserved.
  
  ※"Tax exemption for goods carried by residents when leaving Japan" (souvenir tax exemption) has been closed on April 30, 2024 (Tuesday).
  
  For more information, please ask at the tax exemption counter in Takashimaya Service Counter.
  Takashimaya Service Counter on the first floor (10:00 a.m. to 9:00 p.m.)
  Direct TEL 052-566-8772 　　　　　　　　　　

• Q

  Can I exchange foreign currency?
  A

  There is a foreign currency exchange machine next to the duty-free counter on the 11th floor.
  (Foreign currency to Japanese yen only)

• Q

  Please tell me the cashless payment and point services that can be used.
  A

  ■Cashless payment
  You can use various credit cards and code payment "d payment", "Rakuten Pay", "PayPay", "au PAY", "Melpay", "J-Coin Pay", "Alipay", "WeChat Pay", electronic money "QUICPay +", "TOICA", "Suica", "ICOCA", "PASMO", "Kitaca", "manaca", "Hayakaken", "nimoca" and "SUGOCA". In addition, among these electronic money, electronic money that can be registered on smartphones can be used as "Apple Pay" and "Google Pay".

  ※Electronic money "TOICA", "Suica", "ICOCA", "PASMO", "manaca", "Kitaca", "Hayakken", "nimoca" and "SUGOCA" are available at JR Nagoya Takashimaya B1F / B2F grocery store, Dot. Clip NAGOYA, 1F North Block Delicious Court, 9F Health food, cafes on each floor and Takashimaya Gate Tower Mall, JR Nagoya Food Maison Okazaki store.

  ■Point card service
  You can use "d point" and "Rakuten point".
  ※Takashimaya PLATINUM Debit Card, Takashimaya Card Gold, Takashimaya Card, Takashimaya Saison Card, etc. cannot be used in conjunction with Takashimaya credit cards.
  ※There are sales floors, shops, products, and payment methods that are not eligible.
  Click here for d Points here for Rakuten Points

  
• Q

  What should I do if I want to put on paper?
  A

  Please ask the sales staff at each sales office. (There are some products that cannot be attached. Some stores of Takashimaya Gate Tower Mall may not be available. )

• Q

  Could you please brush your festive bag?
  A

  We accept brushing on various gold sealed products sold at the Auspicious gifts office in the 9th floor bridal salon.
  ※We do not accept brushwork on items brought in.
  ※Reception from 10:00 am to 6:00 pm

• Q

  I'd like to talk to a specialist with expertise.
  A

  This service is a service that values communication with customers, and each specialist will welcome you. We can provide advice from shopping consultation to professional advice.

  • When consulting with a specialist, please contact us in advance for your desired date and time.

  Men's clothing fitter

  8th floor business style order
  Direct TEL 052-566-8115

  Full-time staff with gentlemen's clothing correction technology will help you choose suits that suit your body shape and desire.

  Fitting advisor

  Women's clothing section on the 4th to 6th floor
  7th and 8th floor men's clothing store
  With specialized knowledge of size and Silhouette, we will advise you on the perfect styling.

  Formal specialist

  6th Floor Formal Salon
  Direct TEL 052-566-8673

  8th Floor Ca India Weared Formal & Suit
  Direct TEL 052-566-8115

  We will give you advice on formal dresses and ceremonial occasions.

  Bridal coordinator

  9th floor bridal salon
  Direct TEL 052-566-8768

  Bridal Club Information, marriage ritual, Ceremonial Hall Information, rental clothes, Wedding Favors, etc.
  We would like to ask you about your marriage preparations.

  Lingerie adviser

  4th floor lingerie & relaxation
  Direct TEL 052-566-8277

  We will provide you with fitting advice such as points for choosing underwear and bras.

  Watch coordinator

  JR Nagoya Takashimaya Watch Maison 1st and 2nd floors
  TEL 052-566-8420

  A sales floor staff certified by the Japan Clock Import Association will propose a watch suitable for customers.

  Baby consultant

  8th Floor Newborn Clothing and Supplies Section
  Direct TEL 052-566-8713

  We will consult with you about preparing for childbirth.

  Gift Advisor

  2nd basement floor Japan's Taste Shop
  Direct TEL 052-566-8687

  1st floor Women's Western goods department
  Direct TEL 052-566-8310

  9th floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates sales floor
  Direct TEL 052-566-8780

  9th floor bridal salon
  Direct TEL 052-566-8768

  We will help you choose various gifts and products of Gift.

  Customer service sales technicians

  9th floor Gift Salon
  Direct TEL 052-566-8766

  9th floor Gift certificates sales floor
  Direct TEL 052-566-8780

  Cosmetic advisor

  Cosmetic Counter on the 3rd floor Direct TEL 052-566-8357
  5th floor cosmetics store "Try! Beauty"
  Direct TEL 052-566-3875

  7F Direct to Cosmetic Section TEL 052-566-3861

  We will propose the best item according to customer's concerns and requests.

  Jewelry Coordinator

  10th Floor Jewelry Salon
  Direct TEL 052-566-8432

  We will answer any questions or concerns about jewelry and accessories.

  Shoo Attendant

  4th floor women's shoes department
  Direct TEL 052-566-8336

  7th Floor Gentlemen's Shoe Shop
  Direct TEL 052-566-8186

  8th floor Children's Shoe Shop
  Direct TEL 052-566-8724

  Shoo Attendant, a professional in shoe selection, will help you choose shoes while listening to your concerns about your feet.

  Shoefitter

  4th floor women's shoes department
  Direct TEL 052-566-8336

  7th Floor Gentlemen's Shoe Shop
  Direct TEL 052-566-8186

  8th floor Children's Shoe Shop
  Direct TEL 052-566-8724

  We will help you choose shoes, considering your foot health.

  Bedding Consultant

  9th Floor Bedding & Bathroom Tully
  Direct TEL 052-566-8452

  For a comfortable sleep, we will choose the bedding that suits our guests.

  Pillow consultant

  9th Floor Bedding & Bathroom Tully
  Direct to Lofty makura kobou TEL 052-566-8453 "Nishikawa Comfortable Sleep Corner" Direct TEL 052-566-8452

  For a comfortable sleep, we will use a measuring instrument to choose a pillow that suits our customers.

  School bag Advisor

  11th floor School bag sales floor
  Direct TEL 052-566-3815

  A sales floor staff certified by the Japan Department Store Association will help you select an important School bag.

  Watch repair technician

  JR Nagoya Takashimaya Watch Maison 2nd floor WATCH REPAIR CORNER
  TEL 052-566-8424

  Professional staff who have acquired the skills necessary for watch repair will be able to repair your important watch.

  Eyeglass fabrication technician

  10th Floor Glasses Salon
  Direct TEL 052-566-8496

  Specialized staff with solid knowledge and skills will propose optimum and comfortable glasses for our customers.

  Certified hearing aid technicians

  10th floor hearing aid salon hearing club
  Direct TEL 052-566-3853

  Specialized staff with skilled knowledge and skills will assist you in choosing the best hearing aid for your customers.

  Coffee Instructor (J.C.Q.A. Certified)

  B2F mikiya coffee
  Direct TEL 052-566-8693

  We will answer your questions and concerns about coffee.

  Senior sommelier

  Japanese and Western liquor sales floor 2nd basement floor
  Direct TEL 052-566-8695

  Our knowledgeable wine sales staff will help you choose the perfect wine for your meal.

  Sommelier wine expert

  Japanese and Western liquor sales floor 2nd basement floor "Terroir by Enoteca"
  Direct TEL 052-569-6008

  We will answer your questions and concerns about wine.

  Schvalier de Tust Flomage

  Japanese and Western liquor sales floor 2nd basement floor
  Direct TEL 052-566-8695

  We will help you choose cheese according to your preference.

  Sake Rishushi

  Japanese and Western liquor sales floor 2nd basement floor
  Direct TEL 052-566-8695

  We will answer your questions and concerns about sake.

• Q

  Is there a repair or renovation corner?
  A

  Repairs and renovations are available at the following sales floors. For details such as fees, please ask at each sales office.

  Shikkai (Kimono care)

  11th Floor Kimono Salon “KIMONO Cleaning Corner”
  ●Reservation time: 10:00 am to 6:00 pm

  Care for cashmere, downcoat, etc.

  11th Floor Kimono Salon “KIMONO Cleaning Corner”
  ●Reservation time: 10:00 am to 6:00 pm

  Repair and renovation of accessories

  1F Women's Accessory Section "Cadensia＆Conciel"
  10th Floor Jewel Salon “Jewelry design&reform studio”

  Shoe repair

  4th floor repair workshop Yamazaki
  7th Floor Repair & Shining Yamazaki

  • Please ask each department for purchase items in the store.

  Bag repair

  4th floor repair workshop Yamazaki

  • Please ask each department for purchase items in the store.

  Clock repair

  JR Nagoya Takashimaya Watch Maison 2nd floor WATCH REPAIR CORNER

  Clothing fix

  6th floor SIZE KOBO

• Q

  Is there a place where I can put a name in what I bought or make an original one?
  A

  We accept at each of the following sales offices.

  Gentleman's suit jacket coat

  Men's clothing section on the 7th and 8th floors (* eligible for purchase)
  ●Acceptance period / same day ~ (depending on content) ●Price / Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Shirt

  8th floor Business Style Order “Wi-Shirt” (*For purchase items)
  Direct TEL 052-566-8137

  ●Acceptance period / same day ~ (depending on content)
  ●Price / Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Handkerchief

  1st floor Handkerchief sales floor (* There are some items excluded from purchase)
  Direct TEL 052-566-8313

  8th Floor Clothing Store (*Some items are eligible for purchase and some excluded items)
  Direct TEL 052-566-8151

  ●Acceptance period / same day ~ (depending on content)
  ●Price / Kanji, Hiragana, Roman characters, etc.: From 770 yen

  Writing instruments

  11th floor Writing Equipment Section (* There are items subject to purchase and some excluded items)
  Direct TEL 052-566-8751

  <Imported writing instruments, SAILOR PLATINUM>
  ●Acceptance period: Around 20 days ●Price / From 880 yen per bottle (Kanji, Alphabet, Initial)
  

  Album

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  We will put your baby's name and date of birth.
  ●Acceptance period: about 3 weeks~ ●Price / (1 book) 18,700 yen

  8th floor familiar
  Direct TEL 052-566-8711

  We will put your baby's name and date of birth.
  ●Acceptance period: about 3 weeks~ ●Price / (1 book) 16,500 yen

  Original Weight Bear

  8th floor MIKI HOUSE
  Direct TEL 052-566-8399

  We make original bear of the same weight as when the baby was born. We will put your name, date of birth, weight and height on the sole of the bear Stai.
  ●Acceptance period: From 4 weeks ●Fee / (one body) 49,500 yen

  Marriage ring

  1st floor Women's Accessories Office (* For purchase items)
  Direct TEL 052-566-8316

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  International Boutiques on the 2nd and 3rd floors (* eligible for purchase)
  Direct TEL 052-566-8342

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  10th Floor Jewel Salon (* For purchase items)
  Direct TEL 052-566-8432

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  Engagement ring

  1st floor Women's Accessories Office (* For purchase items)
  Direct TEL 052-566-8316

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  International Boutiques on the 2nd and 3rd floors (* eligible for purchase)
  Direct TEL 052-566-8342

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  10th Floor Jewel Salon (* For purchase items)
  Direct TEL 052-566-8432

  ●Acceptance period / minimum of 2 weeks~ ※It depends on the brand.

  Lacquerware

  9F Kitchen & Tableware "Lacquerware" (* For purchase items)
  Direct TEL 052-566-8474

  We also accept family crests in heavy boxes etc.
  ●Acceptance period: Around 3 to 4 weeks ●It depends on the price/content

  Oki and Wall clock

  JR Nagoya Takashimaya Watch Maison 1st and 2nd floors (* eligible for purchase items)
  TEL 052-566-8420

  We accept letters such as your name and date.
  ●Acceptance period: 2 weeks~ ●It depends on the price/content

  Towel

  9th floor Bedding & Bath / Toilet Tully (* There are some items excluded from purchase)
  Direct TEL 052-566-8458

  ●Acceptance period / same day ●It depends on the price/content

  • During the busy season, we may have a date.

  Tenugui

  11F Fabric & Craft “Kamawanu” (* For purchase items)
  Direct TEL 052-566-8486

  ●Acceptance period/name entry is about 1 month, original tenugui is about 3 months ~ ●It depends on the price/content

  • During the busy season, we may have a date.

  Furoshiki

  11th Floor Kimono Salon
  Direct TEL 052-566-8416

  ●Name acceptance period / minimum of 2 weeks ●It depends on the price/content. (*Applicable to purchase items)

  • There are some materials that cannot be named. For more information, please contact the sales clerk.

For people with physical disabilities and elderly people

• Q

  Do you have a multi-purpose toilet?
  A

  It is located on the 1st basement floor, the north side of the 3rd, 5th to 11th floor, in the panorama salon on the 51st floor.
  Baby seats, handrails, safety buzzers, etc. are also available in a large space that can be used by wheelchairs and cousins. In addition to baby seats on the 3rd and 8th floors, there is also a universal seat (multi-function seat).

  Multi-function toilet (ostomate compatible) is located in the powder lounge on the 3rd to 8th floor.

• Q

  Are there wheelchair support cars (walking aid cars) available?
  A

  Available at the General Information Center on the 1st floor. We recommend making a reservation by phone.
  Reservation: TEL 052-566-1101 (Representative)
  We also offer support cars for elderly customers.

  We are available at the information counter on the second floor. We recommend making a reservation by phone.
  ・Wheelchair rental reservation available
  ・Support car rental reservation is not possible
  If you wish, it will be accepted at JR Nagoya Takashimaya (Department Store).
  Reservation: TEL 052-566-2202 (Representative)

• Q

  Can you help me with shopping?
  A

  At the General Information Center on the 1st floor, we provide support for shopping for customers with physical disabilities. We will give priority to your reservation, so please ask by phone. We may not be able to accommodate your desired date and time. Thank you for your understanding.
  TEL 052-566-1101 (Representative)

• Q

  Can I bring assistance dogs for the physically handicapped (guide dogs, service dogs, and hearing dogs)?
  A

  Assistance dogs for the physically handicapped (guide dogs, service dogs and hearing dogs) can be accompanied on any floor.

  • Pets are not allowed in principle.
    Small animals, including small dogs, can be placed in a carry bag for pets and the whole body is covered.
    However, please refrain from bringing it to restaurants, cafes on each floor, or food store.
• Q

  Is there a benefit if I present my disability certificate?
  A

  If a paid event is held at the 10th floor event venue, the certificate of the physically handicapped, the health and welfare certificate for the mentally handicapped, the nursing certificate (protection certificate), the A-bomb survivor's health certificate, the certificate of the sick and sick, and the certificate of recipient of specific medical expenses If you present it at the ticket office on the 10th floor, you and one accompanying person will receive an invitation ticket.

• Q

  Where do you sell hearing aids?
  A

  It is sold at the hearing aid salon hearing club on the 10th floor.

• Q

  Do you have wheelchair parking?
  A

  There is a dedicated parking space on the 4th floor of Towers General Parking Lot. From the 4th floor Towers General Parking Lot, you can enter the store smoothly with a slope and an automatic door.

  • The access passage on the 4th, 7th, 11th and 12th floors has a slope.

About various cards of JR Nagoya Takashimaya

For more information, please refer to the following.
https://www.jr-takashimaya.co.jp/card/

• Q

  How can I check the number of points on the point card?
  A

  You can check the accumulated points of the Central Japan Railway Takashimaya Point Card, available points, expiration date, accumulated points purchased at the Point Inquiry Machine on the 1st floor, next to the Central escalator on the 3rd, 5th, 8th and 9th floors, and the "Point Inquiry Machine" on the 11th floor point card counter.
  In addition, you can check the purchase receipt and on My Page (registration required).

  At the Rose Terrace "Point Inquiry Machine" on the 3rd floor, you can check the accumulated points of the Central Japan Railway Takashimaya Point Card, the available points, the expiration date, and the accumulated amount of points purchased.
  You can also check it on the purchase receipt and the Takashimaya Gate Tower Mall app.
  ※Purchase receipts, My Page, and Takashimaya Gate Tower Mall apps cannot confirm the total amount purchased for points.

About My Page

• Q

  What is My Page?
  A

  This is an Internet service for cardholders of JR Nagoya Takashimaya.

  If you register on My Page, we will send you great information in the e-mail magazine "Takashimaya Tsushin". There is a service only for My Page members, such as point inquiries for your card and online sales. For more information, please refer to "My Page Information" on our website.

  • Admission fee and annual membership fee are free.
  • An e-mail address is required to register for use, and we ask you to register yourself from a PC, smartphone, or tablet.
  • Please be sure to register your card in your name.
  • Please note that you cannot register with a friend's association membership card, temporary credit card, or card issued by other stores Takashimaya.
• Q

  How to register My Page?
  A

  To register for My Page, various cards of JR Nagoya Takashimaya are required.

  • 

    Takashimaya Card "Gold" of Central Japan Railway Company

  • 

    Takashimaya Card, Central Japan Railway Company

  • 

    Central Japan Railway Company Takashimaya Saison Card

  • 

    Central Japan Railway Takashimaya Point Card

  Please register from "Click here for new registration of My Page". Please refer to the following for details.

  If you do not have JR Nagoya Takashimaya credit card or point card, please refer to the "Takashimaya Card / Friends Association Information" page.

  　　　　　　　　　　

  The method of new registration for "My Page" has been changed from February 28 (Wednesday).

  STEP1: Send an e-mail address for registration

  Please enter the e-mail address for registration in the My Page login screen "New Member Registration" and send it.

  

  STEP 2: Certification Number

  After sending your e-mail address, you will receive an authentication number by reply e-mail from jrnt-info@jr-takashimaya.co.jp.
  Please enter the authentication number described in the text of the reply e-mail.

  　　　 　　　 　　

  Please check before registration
  [Confirmation of domain designation reception] If you are receiving a domain designation (measures against spam), please register additionally with a domain that allows "@jr-takashimaya.co.jp". If the domain is not allowed, you may not receive an email.

  • We recommend a smartphone or computer for registration.

  STEP 3: Card authentication

  Please select the registered card and agree to the "Central Japan Railway Takashimaya Point Card" membership terms and conditions and the "JR Nagoya Takashima Yamai Page" membership terms.

  

  Step 4: Card registration

  If you have a point card, please enter your 13-digit card number and date of birth, and if you do not have a point card, enter your date of birth.

  ■If you have a point card

  

  ■If you have a credit card

  

  ■Those who do not have a card (Please click here to apply for point card web membership)

  

  STEP5: Input of member information and questionnaire

  Please fill in the necessary information on the membership information input form and proceed to the next step.

  

  STEP6: Complete registration of My Page

  The confirmation screen of the input contents will be displayed, so please check the input contents and register.
  We will send you an e-mail to your registered e-mail address.

• Q

  What is Baby & Kids Happy Club?
  A

  This is an Internet service for My Page members who are 0 to 12 years old (elementary school students and younger), or who are planning to give birth. When you join, we will send you an e-mail with benefits to celebrate the growth of your children and grandchildren, as well as fun event information.
  Baby & Kids Happy Club membership fee and annual membership fee are free.
  For more information, please refer to "My Page Information" on our website.

• Q

  Operating Environment and Viewing Environment
  A

  Basically, it can be used on PCs, smartphones, and tablets connected to the Internet.
  We recommend that you support JavaScript in your browser so that you can fully enjoy JR Nagoya Takashimaya homepage.

  PC

  <Viewing environment>
  1.Supported OS
  ● Microsoft Windows 8.1, 10 or later
  ○ Mac OS X 10.13 or later

  2.Recommended browser
  ● Windows Microsoft Edge Latest Edition
  ● Windows Firefox Latest Version
  ● Windows Google Chrome Latest Version
  ○ Macintosh Safari Latest Version
  ○ Macintosh Firefox Latest Version
  ○ Macintosh Google Chrome Latest Version

  Smartphone / Tablet

  <Viewing environment>
  1.Supported OS
  ● Android 6.0 or later
  ○ The latest version of iOS

  2.Recommended browser
  ● Android Chrome/Firefox latest version
  ○ iPhone Safari latest version

  For more information, please refer to "About this site" on our website.

• Q

  I can't log in
  A

  ・If you forget your login ID (email address)

  Please fill in the necessary information from "Forgot your registered e-mail address" and complete the procedure.

  ・Forgot your password?

  Please fill in the necessary information from "Forgot your password" and complete the procedure.

  ・If you forget both your email address and password

  Please fill in the necessary information from the "person whose e-mail address has been changed" in "Forgot password" and complete the procedure.

• Q

  I'd like to change my e-mail address.
  A

  To change your e-mail address, please log in to My Page and proceed with "Change registration information".

• Q

  I'd like to change my password.
  A

  To change your password, please log in to My Page from the My Page member menu "Change Registration Information" for My Page members.
  In addition, please set the password within 6 to 20 single-byte alphanumeric characters.
  ＠(at mark) Do not use symbols such as . (Dot.), _ (underbar), and - (hyphen).
  Uppercase and lowercase letters such as A and a are distinguished.

• Q

  I'd like to change my registration information such as address and telephone number.
  A

  After logging in to My Page, you can change it from My Page members' limited menu "Change registration information". There are some parts that cannot be changed by the customer themselves.

• Q

  I'd like to stop the delivery of Takashimaya Newsletter (e-mail magazine).
  A

  To stop the distribution of Takashimaya Tsushin, please log in to My Page member's limited menu "Change registration information" after logging in to My Page.

• Q

  I'd like to withdraw from My Page.
  A

  To unsubscribe, please log in to My Page and proceed from "My Page Unsubscribe".
  If you withdraw, you will not be able to receive various services limited to My Page members.
  You can continue to use the card at the store. For withdrawal or suspension of use of cards, please contact the credit card counter if you have various credit cards, and if you have a Central Japan Railway Takashimaya Point Card, please contact the point card counter.

• Q

  I haven't received an email.
  A

  It may be delivered to the spam folder other than the inbox. Please check the spam folder once again.
  In addition, the e-mail may not be delivered due to the security settings of your terminal, so please check whether it is possible to set the specified reception of the domain and receive e-mail with URL link before proceeding.
  [Email domain] ＠jr-takashimaya.co.jp

• Q

  It will be displayed as an unexpected error.
  A

  Please contact the following address.
  TEL 052-566-1101 (Representative) (business hours: 10:00 am to 8:00 pm)

• Q

  I see an error that has expired on my card.
  A

  If you do not use the point card for 3 years, it will be automatically withdrawn, and at the same time, My Page will also be automatically withdrawn.
  I'm sorry, but please re-enter the point card issued by JR Nagoya Takashimaya at the store or on the website and register your My Page.

  If you are registering with a credit card, please contact the following address.
  TEL 052-566-1101 (Representative) (business hours: 10:00 am to 8:00 pm)

• Q

  You can't register even though you have entered the correct card number.
  A

  Have you registered from JR Nagoya Takashimaya's website?
  Please register from the homepage of "JANagoya Takashimaya" separate from the homepage of Takashimaya Co., Ltd. Please check if there is a JR description in front of the logo on the homepage.
  To search on the Internet, please search for "JR Nagoya Takashima Yamai Page".
  If you have registered from JR Nagoya Takashimaya website but cannot register, please check your credit card and check if there is a JR description in front of the logo on the upper left of the card. If you do not have the JR listed, your card is a credit card issued by Takashimaya, another store, and you cannot register on our My Page. Thank you for your understanding.

  

• Q

  I entered the registration information incorrectly, but I can't change it.
  A

  After logging in to My Page, you can change it from My Page members' limited menu "Change registration information". If you cannot change it, please contact the counter. There are some parts that cannot be changed by the customer themselves.

  Contact information TEL 052-566-1101 (Representative) (business hours: 10:00 am to 8:00 pm)

• Q

  When are My Page Registration Points awarded?
  A

  Point card

  Points will be awarded within 5 days of registration.

  Credit card

  Points will be awarded around the 7th of the month following the registration date.

  Baby & Kids Happy Club

  Points will be awarded around the 21st of the month following the registration date.

• Q

  Can I register my family card on my page?
  A

  You can register. Please register the information of customers who have a family card.

• Q

  I have withdrawn from My Page once and re-registered. Will there be a registration gift point?
  A

  I'm sorry. Registered gift points are limited to new registered customers.

• Q

  I had a point card, but I also made a new credit card. How can I register my page?
  A

  If you have already registered on My Page, you can add card information. You can register up to 1 point card and up to 3 credit cards. Please register from "Point Inquiry / Add / Remove Registration Card" on My Page 。

• Q

  You can't read the two-dimensional code for new registration.
  A

  Please search for "JR Nagoya Takashima Yamai Page New Registration" in search on the Internet. For more information, please refer to "How to register My Page?"